Senior Application Support Engineer
We are recruiting for a Mid/Senior Application Support Engineer to join our client's Production Support team.
The team works in a high-profile, mission-critical environment within a Banking Environment.
The Role
In this role, you will work with a collaborative team built on communication, focus, and motivation to deliver excellent service and support.
The team is responsible for troubleshooting incidents, both proactive and reactive in nature, across multiple applications.
* Manage stakeholders for supported applications.
* Troubleshoot and resolve Incidents & Service Requests.
* Perform Root Cause Analysis of Problem Tickets.
* Manage incident queues & incident intake channels.
* Take ownership of incidents & communicate with customers as required.
* Respond in a timely fashion to reactive or proactive incidents.
* Write reusable Knowledge Articles for Incident and Service Requests handled.
* Detailed accurate information in case documentation.
* Coordinate internally with other support groups in a timely fashion.
* Capable to lead the team.
Your Profile
To be successful in this role, you should have:
* Sound experience in a production support/application support role.
* Good hands-on experience of SQL and Unix, Shell Scripting.
* Good understanding and exposure to Monitoring tools (Geneos/Grafana/Splunk) and Scheduling tools (i.e Control M/Cronjobs).
* Knowledge of ITIL based Production Support (i.e Incident, Problem and Change Management etc).
* Experience/skill to interact with multiple Stakeholders (good communication and coordination).
Auditable knowledge of one or more of the following skills would be beneficial: GCP Tableau MSSQL Udeploy Terraform Jenkins SRE Cognos.
Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long-term work Visa to apply.