This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Accommodation Department as
Accommodation Assistant.
Anantara The Marker Dublin Hotel is a Leading Hotel of the World, offering all the experiential luxury Anantara Hotels & Resorts is renowned for, and it is imperative that the candidate must have the ability to deliver a high level of service in a confident and professional manner.
General Responsibilities
* To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality delivered consistently to our guests.
* To delivery excellent care to our guests
* To have an understanding of the Hotels Vision & Mission statement is communicated to the team
* To comply with Anantara The Marker Dublin Hotel competencies and positive behaviours
* To ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to.
* To report defective materials and equipment to the appropriate Departments.
* To ensure that personal objectives are set and achieved on a yearly basis.
* To ensure a consistently high level of security is well maintained throughout the Hotel.
* To have strong product knowledge of all areas of the hotel.
* To comply with the hotels cash handling procedure.
* To anticipate guests needs and ensure that service is provided to the level they require and beyond their expectations
Specific Duties
* To carry out all duties in line with departmental Standards Manual (Leading Quality Assurance). Please see attached LQA document.
* To have a thorough knowledge and understanding of all standards of performance and delivery within the accommodation department
* To make king and double size beds
* To provide turn down service when required
* To service public areas when required
* To adhere to the environmental policy of the hotel
* To hoover corridors at the end of a shift
* To ensure that the trolley used has been fully stocked and is clean for the next day
* To ensure that the recycling programme is enforced and used on a daily basis
What Do We Have To Offer You
* Competitive Salary
* Premium rates for Sunday work
* Career Progression
* Excellent Room Employee Rates in over 350 Minor Hotels properties worldwide
* Access to a variety of learning and development opportunities
* Increased holiday entitlement for long-service employees
* Meals whilst on duty in our employee restaurant
* Employee Recognition Awards
* Employee Assistance Program - mental health and well-being support
* Complimentary provision and laundry of uniforms
People
* To attend appraisal reviews when requested by Head of Department
* To understand and comply with the hotels employee handbook
* To attend departmental daily briefings
* To attend monthly departmental meetings/ General Team Meetings, ECCM when required.
* To attend training sessions as per the departmental training plan or as when required by management.
* To assist as much as reasonable in the coaching and training of new associates.
* To develop a strong working relationship with colleagues in your department and related departments
* To adhere to the hotels grooming procedures.
* To clock in and out of the Alkimii at the start and finish of each shift and for breaks. To inform your manager if you did not receive your break entitlement.
* Knowledge of Thai culture will be valued.
Flexibility
* To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams
* To be available to carry out the duties in all areas of Accommodation department bedrooms, front of house, turn down
* To provide support where necessary in other areas of the Hotel.
* To give full cooperation to any colleague or guest requiring assistance in a prompt caring, helpful manner and to be flexible in assisting around the Hotel in response to business and guest needs
Fire, Health & Safety
* To comply with the hotels Fire and Emergency procedures.
* To comply with the Health & Safety regulations of the hotel
* To comply with the Food Hygiene regulations of the hotel.
* To ensure all accidents and incidents are investigated and reported in accordance with the hotels accident/ incident reporting procedure.
* To support the hotels Environmental policy by complying with waste management and monitory energy efficiency.
For Public Areas
* To clean the public areas and maintain them at all times
* To clean and check public restrooms on an hourly basis
* To keep the lifts clean at all times
* To ensure safety when cleaning by using the caution signs
* To service bedrooms when required
* To help out in other areas when required
* Provide a channel for communication within the hotel to effectively deal with all telephone and email enquiries in a professional and courteous manner
* To be fully aware of any menu updates, hotel promotions, corporate promotions or special
* To be knowledgeable and informed about the introduction of products.
* To carry out cleaning as required.
* To liaise with other departments to ensure that all guest requests are attended to efficiently.
Skills
Accommodation Hotels Hospitality Attention to Detail
Benefits
Meal Allowance / Canteen Uniforms / Dry Cleaning eLearning Career Progression Employee Room Rate Employee Rewards