IT Support Engineer Prevos Solutions is a dynamic and growing Managed IT Service provider based in Galway. We are currently seeking a Senior IT Support Engineer that wants to forge an IT career with no upper limit. JOB DESCRIPTION Reporting to the Service Delivery Manager, the Senior IT Support Engineer will resolve a variety of complex IT challenges, primarily by responding to support requests including: Microsoft 365 administration, Server setup/support, security administration, network support incl firewall/routers; and Disaster Recovery implementation and management. In addition to this, duties include device/account access support, hardware/printer troubleshooting and repair. Responding to and resolving service requests via support desk requests in a timely manner, and triage such requests based on level of urgency Setting up and maintaining user accounts in Active Directory, Microsoft 365, and Antivirus/encryption environments Adhering to and maintaining established internal procedures Configuring new server builds, migrating data, setting up Active Directory Server and Active Directory Maintenance Implementing Disaster Recovery solutions: file/folder and Image backup. Also testing same and reacting rapidly to situations where backup data needs to be restored for customer Guiding more junior members of the service delivery team Manage the process of pushing out updates to critical client network infrastructure Role requires presence in Galway office, however some remote work is possible depending on circumstances REQUIREMENTS Minimum 3 years experience in an IT support role Microsoft 365 Administrator, and extensive experience in supporting Microsoft 365 Fluency in all of the following networking technologies: Active Directory/Domain Control, TCP/IP, CCNA, Firewalls Familiarity with cybersecurity software administration and related technologies. Ability to respond to high pressure situations with ease Excellent communication and customer service skills Full drivers licence No points, manual car PREFERRED Degree in an IT related subject Familiarity with Microsoft Entra ID and Intune Microsoft Certification Cisco Certification Apply by email by clicking Apply below Benefits: Canteen, free parking, close to public transport Some remote working possible upon agreement