What you need to know
Matrix Recruitment are currently recruiting for a Senior Custody Client Services Consultant for our client, a leading financial services company based in Limerick.
This is a 12-month contract with potential for extension or progression depending on business needs.
This role offers a hybrid working model.
Your new job
Key duties & responsibilities:
* Provide senior-level support and oversight for daily custody client servicing activities, ensuring high standards of delivery and client satisfaction
* Act as the key point of contact for client escalations, providing swift and effective resolution while maintaining strong relationships
* Lead and participate in service reviews with clients, identifying areas for improvement and ensuring expectations are met or exceeded
* Build and maintain collaborative relationships with internal teams and third parties, such as trustees, advisors, and external consultants
* Track performance against service delivery targets and implement actions to drive operational excellence
* Ensure all activities comply with internal policies, risk frameworks, and relevant regulations
* Support a positive and inclusive team culture, contributing to staff development and process improvement initiatives
* Mentor and guide less experienced team members, sharing knowledge and encouraging continuous learning
* Collaborate on cross-functional projects to enhance client experience and operational efficiency
* Complete all consultant responsibilities in line with governance and regulatory standards
What we are looking for:
* 3+ years' experience in custody, client services, or fund operations within the financial services industry
* Demonstrated ability to manage and resolve complex client issues while maintaining strong working relationships
* Technical knowledge of the securities industry, its products and instruments
* Organisational skills with the ability to multitask and prioritise when needed
* Proven ability to drive service delivery, efficiency, effectiveness, and productivity
* Excellent communication and interpersonal skills with the ability to influence and engage at all levels
* Proven track record of working in a high-performing, client-facing role
* Organised, solution-focused, and adaptable to change in a dynamic work environment
* Experience coaching or mentoring others is a plus
By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are kept confidential and will not be submitted to any clients without your knowledge and permission. Please note that due to the expected high volume of applications we can only reply to applicants suitable for the position.
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