Join to apply for the Spa Receptionist role at The Heritage
The Heritage offers a sophisticated elegance with impeccable hospitality set in wonderful un‑spoilt Laois countryside. It comprises a luxury world‑class hotel and European Award‑Winning Spa. The hotel also offers guests a number of on‑site activities such as our health club with leisure pool, jacuzzi, sauna and steam rooms, 5 km walking track and cinema.
Job Role
To liaise with guests in a professional and courteous manner at all times, ensuring their stay is an enjoyable and memorable one. To ensure all guest requests are dealt with in a timely manner, all guest accounts are accurate and posted promptly, and to assist in the sale of products.
Responsibilities
* Provide information on spa facilities and show the facilities to potential members.
* Answer any spa‑related queries from hotel guests and potential members.
* Open and close the spa in accordance with standards and checklist.
* Handle all check‑ins in a professional, efficient and courteous manner.
* Upsell spa treatments and home care.
* Ensure areas of responsibility are clean and well maintained.
* Maintain the ambiance in departments (lights, music, and temperature).
* Comply with the hotel’s cash handling procedures.
* Keep up to date with treatment lists and home‑care offering.
Requirements
* At least 1 year of customer service experience (ideally in a busy, luxury spa/hospitality setting).
* Excellent customer service skills.
* Excellent computer skills.
* Experience using booking systems – an advantage but not essential.
* Experience retailing home‑care – an advantage but not essential.
* Flexible to work mornings, evenings & weekends where required.
Core Values
* Put Our Guest First
* Be Nice, Be Kind
* Pull Together
* Own it, Do it
* Raise the Bar
Benefits
* Discounted rates in other FBD properties
* Health club membership
* Learning and development opportunities
* Talent development programmes & career progression opportunities
* Employee assistance programme
* Strong team focus and team atmosphere
* Meals and uniform are provided
* Free parking onsite
Newbridge, County Kildare, Ireland
Carlow, County Carlow, Ireland
#J-18808-Ljbffr