The Hodson Bay Hotel is seeking an experienced Assistant Accommodation Manager to uphold its dedication to delivering exceptional hospitality.
This role plays a vital part in maintaining the highest standards of cleanliness and guest satisfaction. Working closely with the Accommodation Manager, you will oversee the day-to-day operations of the Accommodation department.
Reporting to the Deputy General Manager, you will lead a great team to ensure our guests receive a warm and efficient welcome for every stay.
Key Responsibilities:
* Assign daily work duties and cleaning lists to Accommodation Assistants/Porters.
* Provide continuous training and development opportunities for Accommodation staff.
* Perform regular inspections of guest rooms and public areas to uphold cleanliness and hotel standards.
* Document and address maintenance defects or other issues.
* Oversee the execution of deep cleaning programs and report on maintenance matters.
* Ensure all rooms and Front of House areas are maintained to the highest standard.
* Collaborate with front office, Reservations, maintenance, and other departments.
* Handle guest concerns and complaints promptly.
* Comply with health, safety, and sanitation regulations.
* Manage inventory of cleaning supplies and amenities.
* Implement eco-friendly practices within the Accommodation department.
The ideal candidate:
* Has proven experience in an Accommodation role, preferably with 1 year of supervisory or managerial experience.
* Displays strong leadership and team management skills.
* Has excellent attention to detail and organizational abilities.
* Knows cleaning techniques, products, and equipment.
* Familiar with health, safety, and sanitation standards.
* Possesses exceptional communication and interpersonal skills.
* Can work effectively under pressure and in a fast-paced environment.
* Is fluent in written and oral English.
* Has good IT skills.
Why choose us?
* We are certified as a Great Place to Work.
* Achieved 'Excellent Employer' Award.
* Offer complimentary use of Hodson Bay Hotel's Gym & Swimming Pool.
* Provide meals while on duty.
* Offer free parking.
* Extend hotel discounts across the Hodson Bay Group.
* Offer motivational benefits and employee recognition.
* Support a Health & Wellness Programme.
* Provide subsidized staff taxi service.