Overview
The Center Manager is responsible for overseeing a FullSpeed Automotive facility to ensure it delivers the highest operational standards and excellent customer experiences.
The Center Manager creates an environment ensuring customer service expectations are met, drives accountability, sales goals, controlling costs, and managing profitability.
They also ensure that the Center team members are trained and technically proficient, while maintaining workplace safety, maintenance standards and assisting in building a culture of teamwork and customer service.
Responsibilities
Preferably 1-2 years in Automotive Retail Management and 2-3 years managing people.
Engage customers by building relationships that make them feel like guests in our location.
Attract and manage local fleet businesses, while taking care of our local customers.
Meet or exceed sales goals daily by completing accurate vehicle health checks and using FSA tool systems provided for every customer.
Ability to complete computerized work schedules, performance plans, opening and closing procedures with ease.
Control shop costs including parts/equipment, operational expenses, and labor.
Build and lead a team of engaged, service-oriented techs and mechanics, including hiring the right people and fostering a service-driven environment.
Oversee daily operations, service bay organization, store readiness and inventory management.
Deliver results while maintaining a strong focus on customer and team needs.
Proficient in technology and capable of using our computer systems.
Pit Crew Certified (internal candidates).
Results-driven with understanding of P&L management and strong business acumen.
Ability to deliver exceptional customer experience with honesty, humility and integrity.
Owner Mentality while running the store and caring for teammates and guests.
Adapt to the changing demands of the automotive service industry; flexible to meet customers' needs.
Maintain a continuous strong store presence, including weekends and non-traditional hours.
This role may involve being on your feet for extended periods.
Implement and maintain safety protocols to ensure a secure and hazard-free workplace, including compliance with OSHA standards and regular safety training and inspections.
Monitor and enforce security measures to protect company assets, customer vehicles, and the facility.
Ensure company safety, environmental, and employment standards in accordance with local and national governance.
Qualifications
Driver's License
Successful results of a background check
Must be able to lift over 40 pounds regularly
Must be able to bend, reach, and stand for extended periods
State inspector or emissions certifications for your state is a plus
Employment details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Motor Vehicle Manufacturing
Benefits
Medical, Dental and Vision Insurance
Short-Term Disability
Long-Term Disability
Employer Paid Life Insurance
Paid time off
401(k) (with employer match)
Bonus Plan
Employee Discount Program
Growth Opportunities
Equal Opportunity Employment
: FullSpeed Automotive is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.
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