We are seeking a motivated and detail-oriented Application Support Agent to join our New Accounts Team in Dublin. In this client-facing role, you will support the onboarding process for new clients across Europe, ensuring regulatory compliance, delivering excellent service, and helping maintain the efficiency of our account setup procedures.
This is an ideal opportunity for someone who is tech-savvy, multilingual, and looking to grow within a global fintech organization.
Key Responsibilities
* Provide customer support to institutional and retail clients via phone, ticketing system, and live chat, assisting them throughout the account opening process.
* Validate documentation related to new account openings under European regulations.
* Communicate with clients, sales representatives, and internal departments.
* Collaborate with cross-functional teams to troubleshoot account setup and verification issues.
* Perform AML and KYC checks by cross-referencing internal and external databases.
* Ensure all onboarding steps comply with internal policies and regulatory standards.
* Maintain a professional and client-focused attitude in all communications.
Qualifications & Skills
* Commercial apprenticeship or equivalent
* Fluency in English with advanced Russian language skills.
* Strong communication skills and ability to work independently.
* Proficient in PC usage and internet-based tools.
* Self-confident, organized, and capable of multitasking.
* Interest in financial markets, regulation, or client operations is a plus.
What We Offer
* Hybrid working model (3 days in office). Office location - North Dock One, 91/92 North Wall Quay, Dublin, D01 H7V7
* Competitive compensation packages including private healthcare, pension, life insurance, income protection, discretionary annual bonus.
* Global Employee Assistance Program
* Cycle to work scheme & Tax Saver commute scheme
* Free lunch for all employees working from the office of a value up to 14.50 euro per day.