Arema Connect Overview -Arema Connect enables companies to deliver market-leading Customer Service 24 hours a day, 7 days a week. We deliver best-in-class Customer Support and Market Research services to national and international markets. We are a people business, our team is our biggest asset, and with one of the highest staff retention rates in the industry, our people are experts in representing our clients' brands. Irish-owned and based in Cork, the organisation prides itself on the strength of its communications across multiple platforms including digital and telecoms support.The position -We are currently looking for a Customer Service agent to support our 24x7 Nighttime and after-hours operations. You will be responsible for providing a top-class customer experience and administration tasks via telephone across nighttime shift patterns on Fridays & Saturdays. Shifts include -10 PM to 8 AM12 AM to 6 AMMandatory onsite training with an option to work remotely once training is fully completed.Responsibilities include -Manage customer queries via Telephone ensuring a high-quality service is delivered consistently;Ensure the highest standards of customer service are upheld at all times;Swiftly resolve customer queries with an emphasis on first contact resolution;Partake in administration tasks;Identifying customer needs and providing the right solutions to customers;Meet performance goals and objectives.The roleTelephone Answering support;Maintaining an up-to-date knowledge of procedures;Answering customers' enquiries via telephone;Administrative duties;Highlighting trends and issues to the daytime team;Compiling handovers to daytime agents.Requirements & Beneficial AttributesThe ability to multitask.Customer-focused and empathetic;Time Management;Flexible to changing business requirements and operations;Good interpersonal and customer care skills.SkillsExcellent communication skills;Customer Service experience is favourable;Team & People Skills;Detail-oriented.Next StepsIf you would like to join our team, please send your C.V. to