Our client is looking for a Complaints Analyst to join their team. This role is perfect for a highly organized and customer-focused professional who excels at building strong relationships. You'll be a key player in operations, providing essential customer service support across their business. Beyond daily operations, you'll contribute to various projects, including new product/partnership implementations and service quality improvements. You'll also support team initiatives and back up colleagues to ensure overall team objectives are met. Core Skills & Experience: Customer Service Excellence: Strong focus on customer satisfaction, respectful and comprehensive communication. Partner/Stakeholder Engagement: Proven experience in liaising with partners, building and maintaining relationships, providing training, and clarifying operational queries. Organizational Skills & Time Management: Ability to manage various tasks, maintain accuracy, and meet deadlines. Problem-Solving: Strong analytical skills to identify issues and propose solutions. Accuracy: Ability to work with a high degree of precision. Teamwork: Strong collaborative skills, willingness to act as a back-up for colleagues. Project Participation: Ability to contribute to new implementations and process improvement initiatives. Language Proficiency: Fluency in English (Required) Fluency in French (Required) Skills: customer service complaints French Benefits: Work From Home