The Conference & Banqueting Assistant is responsible for providing a friendly, efficient and professional service within the Conference & Banqueting department. The role ensures the accurate dispensing of orders, correct room setup and breakdown, and delivery of service standards in line with company policies and guest expectations. This position contributes directly to guest satisfaction and the smooth operation of meetings, conferences and banqueting events. Who We Are Calusade Hotels Calusade Hotels is an Irish hospitality group owning and operating four well-established hotels: The Keadeen Hotel in Newbridge, Fairways Hotel and The Gateway Hotel in Dundalk, and Hotel Kilmore in County Cavan. Across our hotels we are passionate about delivering warm, genuine hospitality and creating memorable experiences for our guests. Our teams take pride in the service we provide and the welcoming atmosphere we create in each of our properties. At Calusade Hotels we believe exceptional hospitality begins with exceptional people. We are committed to creating a workplace where our teams feel supported, valued and proud to belong. Key Responsibility Event Setup & Room Preparation Ensure all meeting and function rooms are set up and cleared according to function sheets and manager instructions, maintaining required standards at all times. Service Delivery Provide prompt food and beverage service, ensure hot food is served correctly, clear tables efficiently and maintain stocked service areas. Guest Interaction & Care Respond to guest needs courteously, handle queries efficiently and escalate complaints or service delays to management promptly. Communication & Coordination Liaise with kitchen, conference office and other hotel departments to ensure smooth delivery of meetings and events. Health, Safety & Cleanliness Maintain a clean, safe working environment and comply with fire, hygiene and health & safety policies. Shift Handover & Teamwork Brief incoming assistants on event requirements and maintain strong working relationships with colleagues across departments. Cash Handling & Property Care Handle payments carefully and treat all company property and equipment with care. STANDARDS & COMPLIANCE - Report for duty on time and in full uniform maintaining high standards of appearance. - Ensure compliance with Fire Safety, Health & Safety, Hygiene, Security and Honesty policies. - Complete all mandatory online training including Manual Handling, Fire Awareness, Food Safety, Allergen training, COSHH, PCI and GDPR. - Report all accidents, incidents, defects or equipment faults promptly. - Maintain confidentiality in accordance with Data Protection legislation. - Support the company vision, mission and core values in all activities. Why Join Calusade Hotels At Calusade Hotels, we believe exceptional hospitality begins with exceptional people. Across our hotels, we are proud to foster a culture built on teamwork, professionalism and genuine service a place where our teams feel valued, supported and proud to belong. We are committed to creating an environment where our people can thrive, develop their skills and build meaningful careers in hospitality. Many of our team members progress through the organisation, moving into supervisory and management roles as they grow with us. When you join Calusade Hotels, you become part of a professional and welcoming team that takes pride in delivering memorable guest experiences every day. What we offer: Opportunities for career progression across our hotel group Ongoing training, learning and professional development Employee recognition programmes celebrating great performance Incentives and rewards that recognise commitment and excellence Staff rates across our hotels Complimentary meals on duty Pension scheme Healthcare benefits A supportive team culture and positive working environment Employee wellbeing initiatives and support programmes Competitive pay and benefits The opportunity to build a rewarding long-term career in hospitality At Calusade Hotels, we take pride in creating a workplace where our people feel respected, supported and proud to belong. Skills: Customer Skills Customer Care Customer Focus Teamwork