Veterinary Sales Support Representative
Position Advertised:
13/01/2026
Title:
Veterinary Sales Support Representative
Reporting To:
Customer Services Manager
Location:
Thurles, Co.
Tipperary
Role Summary:
This is a role which combines both customer support and sales support on our range of veterinary products and services.
Ideally suited to someone with a veterinary nursing background who wishes to build a career in a commercial role within the wider veterinary industry.
In the sales support role you will assist in the promotion of key product ranges through direct contact with key accounts and assist in managing the promotion and sale of consumables and orthopaedic equipment range of products.
The customer service element will involve assisting in the management of customer queries involves fielding and managing customer queries, processing orders and escalating product issues as required.
Key Functions:
Customer Services
Process orders received through various channels – online, phone or via e-mail
Provide support for the Field Sales team where required
Deal efficiently with and resolve customer complaints and queries
Developing and maintaining knowledge of our products to a sufficient level of detail so that you can answer customer questions
Be proficient with the Vetportal module of our Herbst (ERP) system
Be proficient in the use or relevant modules and functionality within Herbst to be able to execute the function of the role
Trace and track deliveries on case by case basis
Keeping records of customer interactions, transactions, comments and complaints in the contacts section within Herbst system.
Field and dispatch phone calls to relevant departments of the business
Sales Support
Play a leading role in the promotion and management of our veterinary consumables and orthopaedic equipment range.
This includes:
Introducing the range to key customers and carrying out on site customer training
Supporting customer with product related queries
Working with our procurement team to keep stock levels at the correct level to ensure continuity of supply
Monitor market and competitor trends re promotions, pricing etc
General
Maintaining a positive, empathetic and professional attitude toward customers at all times
Communicating and coordinating with colleagues as necessary
Due to the changing nature of the business requirements, this role or days completing this role may vary from time to time.
Should this occur, your Manager will discuss any changes
Any other reasonable request from your manager
Person Specification:
RVN or background in Veterinary Nursing preferable but not essential.
Previous experience working in a support role within a distribution business and/or experience of working in the veterinary / agricultural sector.
Good communication and interpersonal skills
Flexible and adaptable approach to work
Effective administration and organisation skills
Good computing skills, including some experience of using ERP (Herbst) systems, Excel and databases
Good organisation skills
Good decision-making skills
Energetic, motivated, with an enquiring mind and passion for excellence and customer service
Strong team player
Competencies Required:
Managing Relationships
Is committed to building and maintaining effective relationships with internal and external stakeholders
Understands client needs and delivers timely response to ensure their needs are met
Anticipating & Adapting to Change
Has a positive attitude to change and willingly identifies and embraces new plans for the business
Imagination, Innovation & Creativity
Embraces innovation and creativity within the Company
Displays fresh and forward-thinking approach
Communications Skills
Demonstrates ability to communicate verbal information clearly and concisely and actively participates in relevant meetings
Learning and Development
Is open to giving and receiving constructive feedback from colleagues and others as appropriate
Demonstrates a commitment to develop oneself in line with business needs
To apply for this position, please forward an up to date CV to our HR Team on ******
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