Job Overview:
* We are seeking a skilled Parts Sales and Support Specialist to join our team.
* The ideal candidate will have excellent communication skills, be able to work effectively under pressure, and possess a strong understanding of hydraulic and agricultural parts and accessories.
Key Responsibilities:
* The successful candidate will be responsible for greeting customers, handling queries at the parts counter, over the phone and via email.
* They will identify required parts using manufacturer systems, diagrams and catalogues.
* Provide advice and support on hydraulic and agricultural parts and accessories.
* Order parts and follow up with suppliers to ensure timely delivery.
* Receive, unpack and check deliveries for accuracy and quality.
* Assemble hydraulic hoses to support workshop operations.
* Assist with general workshop tasks as needed to ensure efficient workflow.
* Organise and maintain parts storage and displays.
* Manage inventory – including stock checks, reordering, and reducing obsolete stock.
* Liaise with workshop technicians to ensure correct parts are available for repairs.
* Assist in invoicing and processing customer payments.
* Maintain a clean and professional working environment.
Requirements:
* Prioritise tasks efficiently to meet deadlines and work effectively under pressure.
* Utilise effective communication skills to build strong relationships with colleagues and customers.
* Work collaboratively as part of a team to achieve business objectives.
* Develop and maintain accurate knowledge of products and services offered by the company.