Customer Service Representative
About Us
PPL Biomechanics is Ireland's leading provider of custom orthotic devices and lower-limb medical solutions.
Based in Cork and operating since ****, we supply private and public healthcare providers nationwide.
As an Irish-owned SME, we pride ourselves on a collaborative, supportive workplace with low staff turnover.
We value accuracy, accountability, and continuous improvement — ensuring patients and healthcare professionals receive the right products, at the right time, every time.
Role Overview
We are seeking a Customer Service Representative to join our growing team.
This is a full-time, permanent role following initial training.
Working within the Sales Department and reporting to the Customer Service Lead, you will play a critical role in managing relationships with healthcare professionals, healthcare buyers, and supporting them in their in frontline healthcare roles.
This is not a standard call-centre or order-entry position.
The role involves balancing customer interaction, order management, and compliance processes — ensuring each request is handled accurately, efficiently, and empathetically.
You'll be working within a regulated healthcare environment, where attention to detail is paramount.
What We Offer
Full training provided — healthcare or medical device experience is a bonus, not a must
Competitive salary plus performance-related incentives
Financial review after 6 months
Permanent contract following successful training period
Supportive, collaborative, and close-knit team culture
Opportunity to build a career in a regulated healthcare industry
Day shift hours (Monday to Friday)
Key Responsibilities
Act as the first point of contact for healthcare professionals, and buyers within private and public healthcare organisations.
Process and validate complex orders accurately within ERP and CRM systems
Prioritise clinically sensitive or urgent requests to ensure fast turnaround
Resolve queries relating to products, pricing, deliveries, returns, and compliance
Coordinate with sales, clinical support, warehouse, customer accounts and manufacturing to ensure smooth delivery
Support customers through procedural and compliance-heavy processes
Maintain 100% accurate customer records and ensure GDPR compliance
Escalate issues where required and follow through to resolution
Contribute ideas to improve workflows, systems, and customer experience
What We're Looking For
Previous experience (at least 2 years) in customer service, order processing, or healthcare administration
Exceptional attention to detail — accuracy is essential to ensure correct payment and patient safety
Highly organised, with strong time-management skills
Comfortable working with ERP/CRM systems — or eager to learn quickly
Familiarity with Microsoft 365
Excellent written and verbal communication skills, with a clear, empathetic style
Ability to remain calm and professional when handling complex or sensitive cases
A collaborative team player who thrives in a fast-paced, regulated environment
Nice to Have (Not Essential)
Experience within healthcare, medical devices, or a regulated industry
Previous experience managing procedurally complex or compliance-driven orders
Job Types: Full-time, Permanent
Pay: From €30,****** per year
Benefits:
Company pension
On-site parking
Sick pay
Education:
Advanced/Higher Certificate (preferred)
Work Location: In person