If you are available immediately, are located close to Dublin airport and have a minimum of 12 months customer services experience (e.g.: contact centre/retail/hospitality) this could be a fantastic career opportunity to join a company that is a household name in Ireland and beyond.
€31,200 per annum / €16 per hour.
Interview Process: Applicants must be available to attend a full assessment day on either Thursday 12th or Thursday 19th February **** where you will be invited to learn more about the opportunity; apply yourself in individual interviews and group role plays.
Successful applicants will be invited to join a training programme for up to 16 weeks before committing to a permanent position with this company.
Hours of work: Training Period: 9am - 5.30pm Monday to Friday Permanent: One weekend per month and the Rota will operate on shift basis of 7.5 hours per shift.
Monday - Friday, 8am - 8pm.
Weekends & Bank Holidays, 9am - 5.30pm.
Location of work: Fully based on-site at Dublin Airport.
Full training provided Duties Provide a warm welcome to customers and deliver the highest standard of service in a fast-moving operational environment.
Interact with customers coherently and accurately across both written and spoken channels.
Respond to customer enquiries, requests and complaints, relative to the assigned workstack to completion each day.
Problem solve issues or challenges using the tools available to ensure the customers request is resolved satisfactorily.
Identify and escalate issues that have a potentially significant impact on the customer or company, in order to ensure a level of cross-functional preparedness.
Qualifications & Key Criteria We are looking for an individual with experience / qualifications in the following areas: At least 12 months experience working in a customer service environment.
A warm and welcoming customer care mindset with an authentic love of customer service and excellent interpersonal skills.
Proven ability to analyse and resolve problems quickly.
Ability to operate effectively in a team environment and on own initiative while under pressure in a dynamic environment.
Fluent in English, both written and spoken.
Enthusiastic, flexible and adaptable with a positive attitude to change.
Excellent communication skills, both written and verbal, with a strong attention to detail.
Ability to be able to prioritise & manage tasks.
Ability and willingness to learn and develop new skills.
Excellent punctuality and attendance record.
Proficient use of Microsoft Office.
Experience in Green Screen would be beneficial Be in possession or be able to pass a strict airport security vetting procedure which includes a 5-year background check.
Eligible to live and work in the EU.
Hold a current unrestricted worldwide passport.
Please upload your CV if you are interested, available and committed.
Please note only candidates that match the minimum job requirements above will be contacted for this role.
Skills: Customer Service Administration Call Centre