Overview
Job Title: Team Leader
Department: Support & Care
Job Title (Full Description): Team Leader Full-Time – Residential Services, Drumgola Co.Cavan
Salary: €44,000 per annum (rising to €53,360 with service)
Responsible To: Manager
Contract Type: Permanent
Location: Drumgola, Co.Cavan
Hours of Work: Full-Time (Covering a 24 hour, 7 days per week Rotational Shift Roster)
About Trinity
You are joining Trinity Support & Care Services, an innovative organisation, providing quality assured, safe, and person-centred residential care and outreach support services to children and adults with intellectual disabilities.
Key purpose of the job
The primary objective of this post is to provide care and support through a person-centred approach which meets the practical, physical and emotional needs of service users, with an Intellectual Disability, Autism Spectrum Disorder or associated Mental Health needs. To assist persons with a disability with their day-to-day living, training and daytime opportunities, in which to live life to their fullest potential; achieve their highest level of functioning to maintain independence and/or to improve skills that will make them more independent.
Main responsibilities
As Team Leader you will be responsible for leading and managing a staff team, co-ordinating shift activity and delegating tasks accordingly to ensure that service users receive the appropriate support and care. You will work collaboratively as part of a Multi-Disciplinary Team in the provision of safe, person-centred and quality assured services to users of the service.
Service User
* Assist in the implementation of clinical/Social Care policies and guidelines which supports person centred services in line with National Quality Standards and all legal frameworks
* Assist in the Management of service user care to ensure the highest professional standards using an evidence-based approach to ensure clinical effectiveness and efficiency.
* Coordinate and prioritise appointments in liaison with multi-disciplinary teams.
* Participate in quality improvement initiatives to improve service user satisfaction.
* Deal with complaints, in a professional, logical and coherent manner; as per policy.
* To work under the direction of the Assistant/Manager to ensure that the highest possible standards of care are maintained at all times, consistent with the mission, vision and values of the service.
* Actively promote the participation of persons with a disability in the planning of the centre/home.
* To report immediately to the Assistant/Manager any incident of concern involving either staff member or resident, in accordance with the organisations incident reporting policy.
* Working in partnership with multi-disciplinary teams, families and other key people to support each service user to work towards and achieve their personal goals, guided by their individual care plan.
* To act as key worker for named service users where appropriate.
* Provide individualised support, using a facilitative and strengths-based approach to personal care, whilst always ensuring service user’s right to dignity and respect.
* Promote the social interaction of persons with a disability, with the wider community, in accordance with their choices and personal goals.
Staff Management
* Provide support / supervision to, and other front-line staff where appropriate.
* Ensure staff members are fully informed on all matters affecting the day-to-day running of the services and that lines of communication are clear and implemented by all staff.
* To participate in matters concerning discipline, grievances, untoward incidents and complaints, when required.
* Participate in the recruitment of team members where appropriate (ie) short-listing/interviewing etc
Health and Safety
* Ensure that services are compliant with the requirements of the Health, Safety and Welfare legislation.
* Perform duties in a manner conducive to health and safety, and in accordance with the organisation’s policies and procedures.
* Ensure that accidents and incidents involving service users/visitors/staff are recorded in line with policy and all statutory reports completed to a high standard.
* Ensure all staff members are aware of their responsibilities in the event of an emergency accident/incident.
Record and Financial Management
* To maintain accurate and comprehensive records as required in the individual service e.g. daily reports, financial records, communication books, family contact sheets and service user care plans (where applicable).
* To support service users to manage their personal monies, and to document all transactions, whilst ensuring their personal finances are safeguarded.
* To maintain accurate records of all expenditure, attaching to the centre/unit (where appropriate).
* To ensure that files are up to date and stored in an orderly and secure fashion, that ensures service user confidentiality.
Training and ongoing development
* Be aware of current developments in disability services, mental health services and all other provisions of care in Ireland; and maintain a commitment to ongoing professional development in these areas.
* Attend and participate in continuous professional development
* Educate and support all assigned staff members, including the induction of new staff, and support line management in the ongoing performance appraisal.
Person Specification – Team Leader
Qualifications & Experience
* A third level qualification in the area of health & social care i.e. Social Work, Social Care, Social Policy, Psychology (or other relevant discipline)
* Have a minimum of two years’ experience of working in similar settings/residential services, with people with an intellectual disability, autism or associated mental health needs.
* Previous experience of managing a team in a residential setting for people with disabilities or associated mental health needs with a minimum of two years’ experience working in a Team Leader role
* Application form and verification of certificates
* Interview and/or practical assessment
Team Management & Setting Objectives
* Experience of leading a team of staff in a social care environment, preferably residential care
* Experience of setting individual and team objectives in order to achieve high standards of service delivery.
* Interview and/or practical assessment
IT Skills
* Competent in Microsoft office to include Word/excel and outlook for emails/diary management.
* Interview and/or practical assessment
Other
* It is essential that applicants hold a full (i.e. not provisional) and current ROI driving licence and access to a car and, business insurance for work purposes or have access to a means of transport which would enable the applicant to carry out the duties of the post.
* Applies only to applicants who have a disability under the Disability Discrimination Act.
* For the exchange of licenses for NI follow this link: Exchanging your foreign driving licence | nidirect
* verification of licence / exemptions / alternatives / equivalents
Behavioural Competencies
* Meeting Service User Needs - Understanding of Care Plans and Documentation: Places the Service User’s needs as the key focus in all activities. Delivers support & care according to care plan using. Familiarity with Medical Conditions and Disabilities; understanding of Care Practices
* Problem Solving & Decision Making - Knowledge of Safety Protocols and First Aid: Thinks ahead to anticipate and deal with issues. Recognises when and how to make decisions within remit of role. Displays excellent communication Skills. Conflict Resolution.
* Respect for Diversity and Equality: Treats everyone with respect; Takes account of the opinions of others; Creates an environment where everyone is valued, and fairness is promoted and embedded in all activities.
* Achieving Results / Understanding Ethical and Legal Aspects: Adheres to Trinity’s policies and procedures. Uses initiative to get the job done - within acceptable boundaries. Holds themselves and others to account for delivering services to a high standard and in line with regulatory frameworks
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