Position Overview
The Restaurant & Bar Manager is responsible for the overall leadership, operation, and success of the hotel's restaurant, bar, and beverage service areas. This role ensures exceptional guest experiences, consistent service standards, effective team management, and efficient financial performance across all food and beverage outlets. The manager will work closely with the senior management team to uphold the Four Seasons Hotel Carlingford's high standards and reputation.
Key Responsibilities
Operational Leadership
* Oversee the daily operation of the restaurant, bar, lounge, and beverage service areas.
* Ensure all outlets operate smoothly, efficiently, and in line with hotel standards.
* Maintain exceptional service quality, presentation, and guest experience.
* Develop and implement operating procedures to ensure consistency.
* Monitor cleanliness and compliance with health, safety, and hygiene regulations.
Guest Experience
* Deliver a warm, welcoming, and professional service atmosphere.
* Handle guest feedback, requests, and complaints promptly and effectively.
* Build strong relationships with guests to encourage return visits.
* Ensure the delivery of memorable dining and beverage experiences.
Team Management
* Lead, train, schedule, and motivate the restaurant & bar team.
* Conduct performance reviews and identify training needs.
* Foster a positive, collaborative, and high-performing work environment.
* Ensure staffing levels meet business needs while managing labour costs.
Financial Performance
* Manage budgets & financial targets for all outlets.
* Monitor costs, revenue, labour, and profitability.
* Implement strategies to drive sales, improve margins, and maximise revenue.
* Oversee stock control, ordering, and inventory management.
* Ensure accurate cash handling and reconciliation procedures.
Menu & Beverage Development
* Collaborate with the Head Chef on menu planning and seasonal offerings.
* Curate bar menus, wine lists, and special promotions.
* Ensure staff are knowledgeable on menus, allergens, and product offerings.
Events & Functions
* Support the Events & Banqueting team in delivering high-quality food and beverage service for weddings, functions, and corporate events.
* Manage staffing and logistics for event-related food and beverage operations.
Requirements & Skills
* 3+ years' experience in a supervisory or management role within hospitality.
* Strong leadership, communication, and interpersonal skills.
* Proven ability to manage budgets and drive revenue.
* Excellent organisational and problem-solving abilities.
* Knowledge of food safety, HACCP, and licensing laws.
* Ability to work flexible hours, including evenings, weekends, and holidays.
* A passion for guest service and creating exceptional experiences.
What We Offer
* A dynamic and supportive working environment.
* Opportunities for professional development and career progression.
* Competitive salary and benefits package.
* Staff meals, discounts, and hotel perks.
Job Types: Full-time, Permanent
Benefits:
* Bike to work scheme
* Company events
* Company pension
* Employee assistance program
* Employee discount
* Food allowance
* Gym membership
* On-site gym
* On-site parking
* Relocation assistance
* Sick pay
* Wellness program
Work Location: In person