Access to Care Ward Clerk - UPMC Whitfield Hospital
Location: UPMC Whitfield Hospital
Job type: Permanent
Overview of role:
The Access to Care Advisor – Ward Clerk will be part of an integrated team across our UPMC healthcare services that will simplify Access to Care for our patients. The successful candidate will be expected to operate with agility and diligence to ensure the success of the Access to Care team in the furtherance of our mission of bringing life changing medicine to all the patients and communities for whom we are privileged to serve. We are looking for a candidate with healthcare experience who is service-minded and is driven to help others and make the patient experience as straightforward as possible. The candidate will be a team-player who is adaptable, responsive and learning-minded in a fast paced environment. They will be organised in their approach and competent in the use of technology to facilitate a collaborative and effective way of working.
Primary Duties and Responsibilities:
The Access to Care Advisor – Ward Clerk will:
* Work in our Hospital Wards
* Be responsible for answering all calls on the ward assigned to- dealing with all queries politely and in a courteous manner
* Be responsible for managing all patient records, including preparing test results as required by Clinical Nurse Manager or Nursing colleagues.
* Ensure safe storage of the patient records at all times.
* Be responsible for accurate updates to IPIMs for each patient including discharge as needed.
* Meet and greet all patients and visitors arriving to the ward.
* Deal with ad hoc administration requests from Multidisciplinary team including our Consultants.
* Be able to multitask in a demanding role working with a wider team.
* Have knowledge of multiple systems, and be able to manage a busy workload.
* Have excellent attention to detail, and ability to use the Microsoft Office suite of applications.
* Be responsible for confidentiality of patient information at all times.
Have excellent communication skills to work within a busy team.
Qualifications & Experience:
* 12 months experience in a similar role or healthcare setting
* Business/Secretarial Qualification
* Excellent working knowledge of Microsoft Office
* Experience of healthcare systems including iPims desirable
Equal Opportunity Statement and Benefits
UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.
Compensation – Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable.
Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.
Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.
Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.
About UPMC
UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that's close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.