IT Technician – Manufacturing Site
Summary
An experienced IT Technician is sought to provide comprehensive technical support for a manufacturing site in Sligo and additional European locations. The successful candidate will ensure the smooth operation of all local and remote IT systems, hardware, software, and infrastructure. This role requires a hands‑on, customer‑focused professional who can translate technical issues into clear, practical solutions for non‑technical users while collaborating closely with the wider IT team.
Responsibilities
* Provide on‑site and remote IT support for manufacturing and administrative systems, hardware, software, and mobile devices.
* Work with the Service Desk to build, configure, and deploy new PCs, install software, and perform user setups.
* Support and maintain all AV and conference room systems.
* Troubleshoot and resolve complex issues involving Windows configuration, networking, printing, and standard desktop tools.
* Manage local ITSM tickets, ensuring timely updates, escalation, and SLA compliance.
* Deliver white‑glove support to senior management and high‑profile users.
* Assist with local infrastructure operations including servers, routers, WAN circuits, and switches.
* Manage IT assets and ensure compliant disposal of obsolete equipment.
* Lead or contribute to local IT projects and process improvements.
* Provide proactive customer service and maintain communication until full resolution.
Requirements
* Undergraduate degree in IT or a related field, or equivalent professional experience.
* Minimum 3 years’ experience in desktop and helpdesk support, including networks and virtual environments.
* Proficiency with Microsoft Office 365 suite, Windows 10/11, Active Directory, EndPoint Manager, and antivirus tools.
* Strong technical skills in PC builds, deployments, and mobile device configuration.
* Working knowledge of LAN/WAN/VPN infrastructure.
* Experience with IT ticketing systems such as ServiceNow.
* Excellent communication and customer service skills with the ability to support non‑technical users.
* Strong multitasking and organisational skills; capable of working independently and on‑call when required.
* Commitment to continuous improvement, teamwork, and service excellence.
For more information, please contact jason.mcdaid@cpl.ie
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