A fast-growing SaaS company is expanding its Customer Experience function and building a brand-new team in Dublin. As aProduct Specialist – User Champion, you'll be at the heart of the customer journey, supporting EMEA users and ensuring they get maximum value from the platform through outstanding service and clear, empathetic communication.What You'll DoDevelop deep product expertise and support customers via email and live chatDiagnose and resolve software issues, including handling escalated queriesCommunicate effectively with both technical and non-technical usersAdvise customers on marketing, sales, and e-commerce setup best practicesCreate and maintain documentation while contributing to improved support processesLeverage AI tools to optimise workflows and increase efficiencyWhat You BringFluency in both English and German1+ years' experience in a customer-facing role, ideally within SaaS or technical supportExcellent communication skills with the ability to simplify complex conceptsComfort working in a fast-paced, KPI-driven, high-volume environmentA proactive, collaborative, and positive attitudeFull authorisation to work in IrelandNice to HaveExposure to APIs, integrations, or basic HTML, CSS, JavaScript, or networking conceptsExperience in MarTech, email deliverability, or e-commerce platformsFamiliarity with support and productivity tools such as Zendesk or Google WorkspaceSalary & BenefitsCompetitive salary based on experience, typically €40,000 – €60,0005% annual performance bonusEquity scheme (stock units)Healthcare and pension plansAdditional benefits aligned with a modern, people-first tech cultureLocation & Working HoursDublin 2 (city centre)Hybrid working model (3 days per week in the office)Monday to Friday, standard hours 9:00 – 5:30(with occasional shifts of 8:00 – 4:00 or 10:00 – 6:00)If you're excited about joining a growing team where you can truly champion users and make a meaningful impact, we'd love to hear from you.Apply now by sending your CV and take the next step in your career.