Job Title: Operations Manager – Electronic Service CentreLocation: DublinEmployment Type: Full-timeReports To: General Manager / Managing DirectorIndustry: Electronics Repair & Manufacturing Services (EMS)About the RoleWe are seeking an experiencedOperations Managerto lead a Service Centre specializing infault diagnosis, repair and refurbishment of PCB panels, power inverters, power supplies and electronic control modules. The ideal candidate will have a solid background inelectronics repair operations, team leadership, and a strong understanding ofSMT (Surface Mount Technology)and/orPTH (Plated Through-Hole)assembly and rework. Prior experience inelectronics manufacturing services (EMS), repair centres or test engineering environmentsis highly desirable.Key ResponsibilitiesOperational LeadershipManage day-to-day operations of the service and repair centre to meet productivity, turnaround time, and quality targets.Develop and implement operational KPIs, production plans and continuous improvement initiatives.Ensure efficient workflow across diagnostics, repair, testing, and quality control stages.Technical & Process ManagementOversee repair activities including PCB troubleshooting, power inverter testing and electronic module refurbishment.Support technicians with advanced fault diagnosis and repair strategies.Introduce and optimize procedures aligned with IPC standards (IPC-A-610, J-STD-001 preferred).Lead root cause analysis and implement corrective/preventive actions.Quality & ComplianceEnsure compliance with ISO 9001, ESD control, and industry repair/inspection standards.Maintain calibration logs, repair records, and quality reports.Drive continuous improvement using Lean, 5S, or Kaizen methodologies.Team & Customer ManagementLead, mentor and develop a team of electronics technicians and repair engineers.Allocate workloads and manage resource planning.Liaise with customers regarding technical queries, repair status, and service quality.Collaborate with purchasing, logistics and sales to support service delivery.Skills & Experience Required5+ years in electronics service/repair environment2+ years in supervisory or operations management roleStrong understanding of PCB fault diagnosis, test instruments (oscilloscopes, DMMs), power electronicsExperience with SMT rework and/or PTH soldering desirableKnowledge of IPC, ESD control, test proceduresExposure to NPI/repair tracking systems (ERP/MRP) advantageousExperience with microscopes, rework stations, soldering stationsAnalytical mindset with data-driven decision-makingPreferred QualificationsDegree or Diploma in Electronic Engineering, Manufacturing Engineering or similar.Familiarity with root-cause analysis tools (8D, DMAIC).Experience with Lean/CI initiatives.Personal AttributesHands-on leader with a coaching mindsetQuality-focused with strong attention to detailComfortable in a fast-paced technical environmentCustomer-first attitudeContinuous improvement mindset