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McSport is Ireland's leading and most successful independent online supplier of sport and fitness equipment. We are a 100% Irish owned, second-generation family business. With a team of over 80 industry experts, we are committed to supplying our customers with the highest standard of product, care, and service.
Rewards:
Use of gym
Laptop
Phone
Flexibility
Learning and development
We are looking for a dynamic and organised Logistics Coordinator to join our team. This pivotal role supports both our install and service teams, ensuring everything runs smoothly for our customers and internal departments.
Responsibilities:
* Installer Support: Provide daily support to installers, assisting with technical queries, service manuals, troubleshooting, and customer concerns.
* Scheduling & Calendar Management: Efficiently manage and schedule installer calendars, ensuring resources are prioritised based on location, job size, and customer needs.
* Quote Management: Prepare pricing quotes for installations based on installer day-rates, travel distance, and job details.
* Customer Communication: Call customers 48 hours before installation to confirm availability and address any installation questions.
* Commercial Install Monitoring: Track commercial installs, monitor stock availability, and coordinate with the commercial team to resolve any stock issues.
* SNAG Management: Track and resolve SNAGs (faulty or missing products), liaising with manufacturers, warehouse, and commercial teams as needed.
* Reporting & Documentation: Maintain daily reports on install department activity, including pricing, SNAGs, and job status. Handle necessary paperwork such as RAMS and returns documentation.
* Service Support: Assist the Service Coordinator with customer service inquiries, job booking, and warranty issue handling. Support Zendesk and other administrative systems.
* Truck Scheduling: Manage the McTruck delivery schedule, collaborating with warehouse and sales teams for seamless logistics.
Skills & Requirements:
* Strong organisational and time management skills
* Excellent communication and problem-solving abilities
* Experience with scheduling, quoting, and customer service
* Proficiency in using work management software (e.g. WorkPal, Zendesk)
If you're ready to join a fast-paced team and take ownership of key operations, we'd love to hear from you!
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