Campion Insurance now part of PIB Group is one of the largest insurance brokers in Ireland. We provide our clients with solutions to all their insurance needs ranging from home and motor insurance, to complex commercial business packages. We also provide a full range of health, life, pension, investment and mortgage products.
Personal Lines Renewals Team Leader
At Campion Insurance, the Team Leader plays a pivotal role in driving performance, fostering collaboration, and ensuring the delivery of exceptional client service. Based in our Dublin office, the Team Leader is responsible for overseeing a team of insurance advisors, guiding day-to-day operations, and maintaining a high standard of compliance, efficiency, and professionalism.
This role requires a strong understanding of the insurance industry, excellent communication skills, and a hands-on leadership style. The Team Leader supports staff development through coaching and mentoring, monitors performance against targets, and contributes to strategic goals by ensuring a client-first approach in all activities.
Working closely with senior management, the Team Leader also helps implement new processes, supports change management, and plays a key role in cultivating a positive and productive work environment that reflects Campion Insurance's values of integrity, trust, and customer focus.
Role:
* Manage renewal book (reduced policy count dependent on branch size)
* Monitor phone activity levels via the office dashboards on Genesys to ensure sufficient staff managing phone volumes
* Phone performance address individual performance weekly via report issued by line manager
* Conduct monthly 1-1's with team members and save documented minutes in S drive folder using renewal 1-1 template
* Complete checks in relation to individual progress on issuing & chasing via the renewal manager.
* Hold group meetings to discuss retentions, chasing & issuing update, phone stats per person on a weekly basis
* Age debt control on outstanding cases over 3 months plus report issued by line manager for follow up
* Provide feedback on audit results completed by compliance monthly
* Any issues identified escalate to line manager
* Participate in the recruitment and selection of new candidates to the team
* Training support & plan for new hires establishing a buddy system support after initial group training sessions.
* Deal with complaints and where needed escalate to Line Manager or compliance team.
Responsibilities
* Achieving personal objectives and renewal sales targets.
* Motivating the team and individuals to achieve and exceed monthly sales targets.
* Provide excellent customer service levels with a focus on quality and compliance
* Provide some mentoring & coaching & regular feedback to enable staff to reach their individual goals.
* Report on individual and team performance to the Renewal Manager
Key Qualifications & Skills required
* CIP or APA Personal General Insurance
* Management / Team Leading Experience
* Proficient Microsoft office skills desired