We are seeking a confident and enthusiastic Service Delivery Manager for a 6-month secondment at Barclays. In this role, you will be responsible for overseeing seamless service delivery of critical activities to Barclays Europe, while ensuring regulatory obligations, third-party management standards, and internal controls are maintained.
To be successful as a Service Delivery Manager, you should have experience with:
* Demonstrable experience in internal outsourcing management, ideally in a regulated financial institution.
* Data analysis and reporting skills, including proficiency in Excel, PowerPoint, or similar tools.
* Excellent stakeholder management skills.
Some other highly valued skills may include:
* Knowledge of outsourcing governance, compliance, and regulatory expectations.
You may be assessed on key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology skills, as well as job-specific technical skills.
This role will be located at our Dublin office.
Purpose of the role
To manage and implement the service management framework for internal service provision, including management of contractual documentation, service change governance, and performance reporting, collaborating with business stakeholders to ensure a consistent and efficient approach across all global Service Management offices.
Accountabilities
* Management, oversight, and implementation of the service management framework for internal service provision.
* Collaboration with teams across the bank to ensure adherence to internal service management processes.
* Management of internal service change governance processes, including oversight and maintenance of contractual agreements for internal service provisioning and oversight of BX hierarchy alignment.
* Development of reports and insights on internal service management performance and communicating findings to senior stakeholders.
* Participation in projects and initiatives to improve internal service management efficiency and effectiveness.
* Identifying areas for improvement to evolve internal service management through process improvement and automation, working with business stakeholders to implement changes.
Assistant Vice President Expectations
* Advising and influencing decision-making, contributing to policy development, and ensuring operational effectiveness. Collaborating closely with other functions/business divisions.
* Leading a team performing complex tasks, setting objectives, coaching employees, and appraising performance.
* Demonstrating leadership behaviors: Listen and be authentic, Energize and inspire, Align across the enterprise, Develop others.
* For individual contributors, leading collaborative assignments, guiding team members, and identifying new directions for projects.
* Consulting on complex issues and providing advice to support resolution of escalated issues.
* Mitigating risk and developing policies/procedures supporting control and governance.
* Managing risk and strengthening controls related to the work.
* Understanding how different areas coordinate to achieve organizational objectives.
* Collaborating with support areas to stay aligned with business activity and strategy.
* Engaging in complex data analysis from multiple sources to solve problems creatively and effectively.
* Communicating complex or sensitive information clearly.
* Influencing stakeholders to achieve outcomes.
All colleagues are expected to demonstrate Barclays' values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset: Empower, Challenge, and Drive.
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