If you need support in completing the application or if you require a different format of this document,please get in touch with at with the subject line: "Application Support Request".Role: End User Computing/Site Support EngineerJob Type: PermanentLocation: Cork, Fully onsite Careers at TCS: It means moreTCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.Be part of an exciting team where you will be challenged every day, utilizing your skills, knowledge, and experience in managing iOS devices and supporting VMware AirWatch/Workspace One/Intune/O365 products/SNOW.Take on new challenges and work closely with stakeholders to establish and maintain excellent relationships, continuously improving processes for enhanced efficiency and effectiveness.Grow your career with a dynamic global IT consultancy, where your passion for delivering exceptional customer service and resolving complex desktop problems will make a significant impact.The RoleAs an End User Computing/Site Support Engineer, you'll play a vital role in providing onsite support for desktop devices, troubleshooting network connectivity issues, and ensuring the smooth operation of IT systems. Are you passionate about delivering exceptional customer service and resolving complex desktop problems for end-users? If you're eager to take on new challenges, collaborate with a diverse team, and make a significant impact in the world of IT support, we want to hear from you Your responsibilities:Establish and maintain excellent relationships with customer stakeholders, ensuring their IT needs are met effectivelyProvide onsite analysis, diagnosis, and resolution of complex desktop problems for end-users.Install, configure, test, maintain, and troubleshoot end-user and network hardware, peripheral devices, and software.Support Desk side issues per contract and serve as the point of contact for all IT-related issues at the site.Provide hardware break/fix support and warranty support for desktops, laptop, tablets, and workstations.Administer and resolve issues with associated end-user workstation network software products.Configure new users to the domain and set up new computers/laptops.Maintain the IT ticketing system and analyze Service Desk calls for desktop devices.Troubleshoot network connectivity issues in LAN/WAN environments.Assist with securing the network by setting up and maintaining antivirus and applying software security updates.Your ProfileEssential skills/knowledge/experience:Hands-on experience in managing iOS phone/tablet devices.Laptop/Desktop/Surface Pro (Windows) as well as Mac Imaging ProcessProficiency in VMware AirWatch/Workspace One/Intune/Jamf/ABM administration and support.Familiarity with O365 products.Strong communication skills, both verbal and written.Ability to provide support for desk-side issues and act as the primary point of contact for IT-related concerns.Experience in diagnosing and resolving complex desktop problems for end-users.Proficiency in installing, configuring, testing, and maintaining end-user and network hardware, peripheral devices, and software.Knowledge of hardware break/fix procedures and warranty support for desktop, laptop, tablets, and workstations.Familiarity with IT ticketing systems and experience in analyzing Service Desk calls for desktop devices using SNOW.Troubleshooting skills for network connectivity issues in LAN/WAN environments.Desirable skills/knowledge/experience:Familiarity with software deployment and patch management tools.Knowledge of ITIL processes and best practices.Understanding of network security principles and experience in implementing software security updates.Rewards & BenefitsTCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland. Diversity, Inclusion and WellbeingTata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts as amended) and the Equal Status Acts as amended).We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI..comwith the subject line: "Adjustment Request" or email to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.Beware of Fraudulent offersThis is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests You can write to to report any fraudulent activity. Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now.