* **Customer Service Leadership**: Own the customer experience across logistics touchpoints, ensuring Key Performance Indicators are met or exceeded.
* Customer & Relationship Management: Build and maintain strong relationships with internal teams and external partners.
* **People Leadership**: Lead with empathy and resilience, managing emotional dynamics and fostering a culture of trust and accountability.
* **Project & Change Management:** Drive continuous improvement and lead strategic projects that enhance service, reduce costs, and improve compliance.
* **Contract & Budget Oversight:** Manage 3PL contracts and operational budgets, ensuring value delivery and adherence to SLAs.
* **Compliance & Safety:** Champion health and safety standards and ensure full compliance with legal and Diageo policies.
* **Knowledge Leadership:** Act as a go-to expert and "super user," demonstrating deep institutional knowledge to support team development and operational excellence.
* Degree or equivalent experience in Supply Chain, Logistics, or related field* 5+ years in logistics management, preferably in FMCG or drinks industry* Proven experience in contract management, project leadership, and collaborator engagement* Strong emotional intelligence and people management skills* Familiarity with SAP and Diageo systems* Deep understanding of Republic of ireland keg operations and retail logistics landscape* Ability to flex communication style across diverse collaborators* Resilience and maturity in handling high-pressure, emotionally charged situations* Strategic mindset with a hands-on approach to problem-solving* Trusted leadership presence—able to "stand up when needed"* Passion for continuous improvement and team engagementWith over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company.
Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands.
From iconic names to innovative newcomers – the brands we're building are rooted in culture and local communities.
Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry.
And through our people, their legacy lives on.
Join us, and you'll collaborate with talented people from all corners of the world.
Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills.
Because when varied voices, mindsets, and personalities come together, great ideas are born.
In our supportive culture, your voice will be heard and you'll be empowered to be you.
Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
**DRINKiQ**
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