Join us as an IP Operations Engineer at Three Ireland.
We build the technology that creates amazing moments and better connects our customers. Ready to play your part? Join us and Be Phenomenal. Working towards the same shared goal of better connectivity, our tech teams enjoy a high degree of freedom.
Since we set foot in Ireland, we’ve done things differently. Investing in infrastructure, we built a network that now connects 2.2 million customers nationwide, carrying more data than all alternative telecommunications providers combined.
Three Ireland is looking for a highly motivated and experienced IP engineer to join their IP Operations Back Office team. The IP Operations Back Office team integrates into a wider IP Network team comprised of IP Operations Front Office, IP Design, IP Performance, IP Service Delivery, and IP Change Management, to deliver best practice IP network solutions/changes at Three Ireland.
The overall goal for the IP Network team is to achieve efficient, high quality and cost-effective delivery, while maintaining network stability and meeting growth and performance demands.
We also continuously and proactively implement the necessary measures to maintain a secure and stable IP network to mitigate risks of service outage on our critical business services.
The IP Operations Back Office team is made up of highly skilled IP engineers, IP technical leads and an IP Change Manager/Co-ordinator. The responsibilities of the team include implementing all IP network changes (low, medium, high risk) on the Three Ireland IP network whether derived from BAU, project or incident.
Key Responsibilities:
* Analyse/troubleshoot network faults and conduct effective and timely fault resolution, ensuring adherence to key SLAs.
* Provide on-call cover both within and outside of business hours to manage in the successful resolution of major incidents/faults on the IP Network and to participate as a stakeholder in other non-IP originated incidents/faults
* BAU and Problem ticket resolution
* Participate/lead deep dive investigations/priority escalations, e.g., latency, MTU, speed test performance, etc.
* Support continuous and proactive implementation of the necessary measures to maintain a secure and stable IP network to mitigate risks of service outage on Three Ireland's critical business services.
* Perform regular failover/resilience testing and audit/clean-up activities, e.g., redundant/invalid firewall rules and disused network config.
* Plan/deploy routine preventive and corrective maintenance changes, e.g., software upgrades
* Prepare deployment plans and implement changes (incident, project or preventative maintenance) on the IP Network, ensuring adherence to Three Ireland's processes and guidelines, e.g., Change Management, Operational Readiness, Acceptance into Service.
The skills we are looking for:
* A Degree in Computer Science or Engineering and/or a minimum of 4 years of proven experience within a Telco or Service Provider environment
* CCNP or higher qualification Must have a strong Cisco and/or Juniper background with LAN/VXLAN/WAN/SDWAN/WIFI experience
* Proven experience with Security solutions such as Firewall, IDS/IPS, URL Filtering is preferable
* Must have proven experience of L2/L3 protocols and technologies, such as MPLS, IoT, BGP, OSPF, RIP, IPSec, VoIP, VXLAN, QoS, 802.1Q/QinQ, MTU, Ethernet, xDSL, Wireless Leased lines, Cellular technologies 3G/4G/5G and Overlay solutions (SDWAN)
* Experience in load balancing technologies
* Experience in scripting, e.g., Python, API development and Git workflows, along with hands-on knowledge of Configuration Management and deployment tools such as Ansible
* Experience with Cloud solutions such as AWS and/or AZURE beneficial
* Strong operational awareness and understanding of the impact of network change on the Customer base
* Proven experience of delivering small/medium IP network solutions.
* Ability to work efficiently as a team player and contribute to team effectiveness
* Experience in presenting to both technical and non-technical audiences
* Outstanding relationship management skills with an ability and willingness to work with, spearhead and influence people at all levels across the organisation
* Highly motivated candidate who is willing to go the extra mile to achieve high quality outcomes
* High level of flexibility, willingness to learn and develop both alone and as part of a team
Benefits of Working at Three
* Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our office locations (2/3 days per week office based).
* Competitive salary, annual performance bonus & pension contribution
* Annual Leave buy or sell (buy or sell up to 5 days AL each year)
* Healthcare Insurance through our flexible benefits programme
* Access to learning & development tools such as LinkedIn Learning
* Free on-site parking
Three Ireland is proud to be an equal opportunities employer. If you do not ‘tick every box’ in the job description above, there are likely other valuable attributes and skills you have that would make you a great fit for the team. If you feel this role is for you, then please apply! We are committed to equal employment and growing a diverse workforce.
We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status, civil status or membership of the traveler community, and we want our teams to reflect this!
#J-18808-Ljbffr