DescriptionGlobal Payments is a Fortune 500 worldwide payment technology and software company, providing the world's leading complete commerce ecosystem to businesses of every size. Our unique, connected infrastructure serves every dimension of commerce, carrying billions of transactions every year—safely and seamlessly. Global Payments is a large-sized enterprise software company (27,000 employees) undergoing product-led and customer centric transformation.We are seeking an experienced Product Operating Model Snr Program Manager to support driving a critical Product Operating Model Enterprise Transformation initiative. This role sits at the intersection of traditional project-led operating models and modern product operating models, requiring someone who can bridge both worlds effectively.As a Product Operating Model Snr Program Manager, you will be responsible for orchestrating cross-functional initiatives, managing dependencies across multiple transformation initiatives throughout Design - Pilot - Scale iterations ensuring our transformation efforts deliver measurable business outcomes. You'll work closely with transformation leaders, product leaders, engineering teams, shared services and business stakeholders to establish governance frameworks that enable velocity while maintaining strategic alignment. This role would sit within a high-visibility team that will shape how our organization operates in a product-centric future.The ideal candidate thrives in ambiguity, can establish structure without creating bureaucracy, and understands that successful transformation requires balancing discipline with adaptability.Program ManagementSupport leading end-to-end planning, execution, and delivery of assigned transformation initiatives spanning globally across multiple product teams and business unitsDevelop and maintain integrated program roadmaps that align product initiatives with enterprise transformation objectivesManage program-level dependencies, risks, and resource constraints across concurrent initiativesEstablish and track program-level KPIs and OKRs, providing executive visibility into progress and outcomesFacilitate planning ceremonies and ensure alignment between transformation initiatives and transformation goalsDrive Financial TrackingManage Procurement and Legal requests for staffing and onboarding the resources required for the executionTransformation LeadershipChampion the adoption of product-led ways of working, including Agile, Lean, PDLC and outcome-based delivery modelsSupport design and implement change management strategies to accelerate organizational adoption of new processes and mindsetsLead workstream governance forums with senior stakeholders, providing transparent reporting on health, risks, and value deliveryIdentify transformation bottlenecks and work collaboratively with leaders to remove impedimentsBuild capability within teams through coaching, training, and establishing communities of practiceStakeholder Engagement & CommunicationDrive capturing and maintaining documentation on workstream status, escalations, and strategic decisionsSupport preparation and facilitation of executive steering committees and decision-making forums with C-suite and senior leadershipBuild trusted relationships across product, engineering, operations, and business functionsManage stakeholder expectations and negotiate trade-offs between competing prioritiesGovernance & Continuous ImprovementEstablish lightweight governance frameworks that enable autonomy while ensuring accountabilityDesign and implement program management tooling, templates, and best practicesConduct retrospectives and implement lessons learned to continuously improve delivery effectivenessEnsure compliance with enterprise project management standards while advocating for appropriate flexibilityMonitor industry trends in product management, payments and transformation to bring fresh perspectivesStrategic ThinkingAbility to connect program-level work to broader business strategy and transformation visionComfortable operating at multiple altitudes—from 30,000-foot strategy to on-the-ground executionChange LeadershipSkilled at navigating organizational resistance and building coalition for changeEmpathetic approach that recognizes the human dimensions of transformationCommunication & InfluenceExceptional written and verbal communication with ability to adapt style to audiencePolitical savvy and ability to navigate complex stakeholder landscapesAdaptive Problem-SolvingComfortable with ambiguity and able to create clarity from complexityPragmatic approach that balances ideal solutions with organizational realityCollaboration & Team BuildingNatural connector who builds bridges between siloed teamsServant leadership mindset with focus on enabling others' successDelivery ExcellenceRelentless focus on outcomes over outputsData-driven decision maker who balances intuition with evidence8+ years of progressive experience in program management, portfolio management, or management consulting4+ years leading large-scale transformation initiatives, preferably in product-led or Agile environmentsDemonstrated success managing complex, cross-functional programs with budgets exceeding $5MDeep expertise in Agile frameworks (Scrum, Kanban, SAFe) or product development methodologiesProven ability to influence and drive decisions without direct authority in matrixed organizationsStrong analytical skills with experience creating executive-level dashboards and reportingExcellent facilitation skills with ability to lead diverse groups toward consensusBachelor's degree in Business, Computer Science, Engineering, or related field