Organizational Background Information Role Title : Airfreight Exports Operations Specialist Business Unit : DHL Global Forwarding (Ireland) Ltd Location : Cedar Drive Scope of Role Processes, handles and distributes all required documents in accordance with DGF operational procedures Performs pickup/delivery arrangement Ensures customer requirements are met reviews, recognises and supports achievement Encourages and motivates team members and work colleagues Customer Orientation Basis decisions on how his/her actions impact on customers and Builds and maintains effective relationships with customers, suppliers and other departments.
Focuses on the needs of customer and seeks to meet and exceed Quickly and practically solves problems, seeking advice where Appreciates what customers want and continuously strives to meet customer expectations.
Problem Solving Identifies issues, problems and Deep dives to identify root causes of issues Applies formal problem-solving techniques Evaluates risk Gathers information and analyses cause and Quickly and practically solves Establishes effective work processes and Documents and communicates awareness of the problem, solution and action taken.
Commitment to Excel Achieves work targets and is willing to take on additional roles/responsibilities.
Continuously reviews current Seeks and is open to feedback from Always behaves in a manner consistent with DHL's Demonstrates a positive attitude to Flexible approach to work Looks for opportunities in a changing Provides detailed advice to others Takes initiative to keep skills up to date Procedural Skills Ability to organize own workload across a range of responsibilities