Overview
The captain also takes initial beverage and food orders, delivering cocktails, beer and other beverages to the guests at the table. In the absence of a sommelier or wine steward, your job is to recommend particular pairings for specific food items and then decant bottles and serve the wine. This requires a complete knowledge of all of the items on the menu and any special items in order to help guests make their choices for the meal.
Responsibilities
* Always greet and welcome guests promptly in a warm and friendly manner.
* Always thank and give fond farewell to guests conveying anticipation for their next visit.
* Assist guests with table reservations.
* Assist guests while seating.
* Ensure guests are serviced within the specified time.
* Has a good knowledge of menu and presentation standards.
* Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
* Able to answer any questions regarding the menu and assist with menu selections.
* Able to anticipate any unexpected guest need and react promptly and tactfully.
* Always applies service techniques correctly at all times, and serves Food & Beverage items with enthusiasm.
* Serve food courses and beverages to guests.
* Set tables according to the type of event and service standards.
* Record transactions/orders in Point of Sales systems at the time of order.
* Communicate with the kitchen regarding any menu questions, the length of wait, and product availability.
* Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
* Check with guests to ensure satisfaction with each food course and beverage.
* Responsible for clearing, collecting, and returning food and beverage items to the proper area.
* Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
* Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
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