Apprentice Parts Advisor
Joe Duffy Athlone
About The Group
Joe Duffy Group is Ireland’s leading motor retailer representing 21 brands across 23 dealerships with a team of 650 employees and an enviable franchise portfolio of world-leading brands. The Group’s robust and diversified business model has delivered 14 consecutive years of profit growth. Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer. We are now looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity.
Due to continued growth at Joe Duffy Group, we are now seeking an Apprentice Parts Advisor with retail or sales experience to join our business in Athlone.
Requirements
To be the focal and experienced point of contact for customers requiring parts for their vehicles.
Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times.
To manage all parts telephone and walk-in enquiries on behalf of the dealership.
Qualify parts needs and requests.
Establish understanding and an agreement with the customer of the parts required.
Manage any necessary liaison with department manager regarding customer dissatisfaction. Follow up in line with dealership procedures.
Understand and adhere to manufacturer brand service requirements.
Maintain safe working practices and abide by the working rules and standards of the dealership.
Maintain product knowledge on the full manufacturer parts range.
Maintain relevant systems ensuring accuracy at all times.
Likely To Be/have
Impeccable appearance and well presented to work in a corporate environment.
Experience of working in a retail/hospitality/customer facing role
Good oral & written communication skills
Excellent organisational skills
Able to record accurately all relevant details
Ability to 'up sell' additional work / accessories
An ability to absorb and understand technical data and explain it to our customers as required
This is a Trainee role - Joe Duffy Group have a comprehensive training program in place which is tailored to suit individual's needs and can take six months to complete. During this program, you will receive comprehensive training in the Joe Duffy Group process, database management, marketing, customer service and everything you will require to have a successful career in aftersales. During this training, the emphasis is on learning and developing your skills, being mentored, observing experienced service advisors, classroom and brand training.
Ideally you will be able to demonstrate strong customer service, telesales, retail sales or customer contact experience. You do not need to have motor experience, but a desire to work in and an understanding of the motor trade.
We will recognise and reward your hard work, achievements and loyalty with our excellent basic salary benefits package:
Employment Assistance Programme.
Industry-leading training and progression plans.
Bike to Work Scheme.
20 days of Annual Leave.
Life cover.
Active Social Club.
PRSA.
If you are passionate about customer service, are driven and ambitious and believe that you have what it takes then submit your CV and cover letter online today! #J-18808-Ljbffr