We are seeking a skilled IT professional to join our team as a Technical Support Specialist.
The ideal candidate will have experience in troubleshooting and resolving technical issues, with a strong understanding of Windows Servers and application workflows.
This is an exciting opportunity to work within a healthcare environment, contributing to project and service delivery, growing professionally, and working alongside a talented team.
Key Responsibilities
* Troubleshooting and resolving technical incidents and service requests.
* Managing incident queues and intake channels.
* Taking ownership of incidents and communicating with customers as required.
* Responding promptly to reactive and proactive incidents.
* Recording and documenting incident tickets.
* Monitoring omnichannel intake.
* Detailing accurate information in case documentation.
* Coordinating internally with other support groups in a timely fashion.
This role offers the chance to work in a high-profile, mission-critical environment within a healthcare setting, providing technical support for medical products and related infrastructure.
Required Skills:
* German (B2 or higher) and English language skills.
* Strong understanding of Windows Servers 2008, 2012, 2016.
* Ability to understand application workflows.
* Ability to troubleshoot infrastructure-related issues.
* Basic Linux service administration skills.
* Basic MySQL/MS SQL skills.
* Time management skills.
* Customer service experience.
* Proven strong written and verbal communication skills.
* Self-motivated with a willingness to learn.
* Proficiency in analyzing logs and traces to define corrective actions.
Nice to Have:
* Degree or certification in IT or a related discipline.
* ITIL certifications.
* Experience in support services.
This is a permanent position with benefits including bonus, pension, healthcare, life insurance, a company laptop and phone, extensive training resources, discounts, a bike-to-work scheme, on-site parking, and more.