Job Description
Key Responsibilities:
* Monitor performance metrics and quality standards to drive continuous improvement.
* Conduct regular quality reviews, providing actionable feedback to team members to enhance their skills.
* Analyze data to identify areas for improvement within teams, implementing strategies to optimize results.
* Collaborate with team leads to ensure alignment on quality expectations and goals, fostering a culture of excellence.
* Support the training department as needed, contributing to the development of a skilled workforce.
* Perform administrative tasks to ensure seamless operations.
Requirements:
* Bachelor's degree in Business Administration, Quality Management, or a related field is required.
* Proven experience in quality assurance or a similar analytical role is essential.
* Excellent verbal and written communication skills are necessary for effective coaching.
* The ability to analyze data and convert it into actionable insights is crucial.
* Proficiency in using quality monitoring tools and software is required.
* Fluency in English is mandatory.