Service Call Coordinator
Rathcoole| Full-Time | Office-Based | EMS Copiers Ltd
Are you an organised, customer-focused professional who thrives in a fast-paced environment?
We're looking for a Service Call Coordinator to join our team and take charge of managing service requests, coordinating technicians, and keeping operations running smoothly.
This is an office-based position, Monday to Friday, perfect for someone with strong communication and scheduling skills who enjoys problem-solving and delivering excellent service.
What You'll Be Doing
Handling incoming service calls, emails, and work requests
Logging and prioritising jobs based on urgency and technician availability
Scheduling and dispatching engineers or field staff
Keeping customers updated with progress and appointment times
Ensuring job records and service databases are accurate and up to date
Supporting management with ad hoc administrative tasks
Assisting with job documentation for invoicing and reporting
Generating reports and helping track service performance
What We're Looking For
Previous experience in a customer service role within a fast-paced environment
Experience in a coordination, scheduling, or dispatching role (preferred but not essential)
Strong customer service and communication skills
Confident using Microsoft Office (Outlook, Excel, Word)
Organised, proactive, and able to multitask
Familiarity with service management systems
Who You Are
Calm under pressure and solution-oriented
A team player who can also work independently
Detail-focused and thorough in your approach
Able to adapt quickly to new systems and procedures
Driven to deliver a great experience for both internal teams and clients
Location & Hours
Based at our Rathcoole office
Monday to Friday
9am–5:30pm
What We Offer
A supportive and friendly work environment
Opportunities for training and development
Competitive salary
Apply Now
Ready to take the next step in your coordination career?
Click Apply to send your CV and join a company where your skills will be valued every day.
Job Types: Full-time, Permanent
Pay: Up to €***** per hour
Expected hours: 37.5 per week
Benefits:
On-site parking
Work Location: In person