About The Company:OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.About The Role:Days of Working: Variable shifts dependent upon business needs - 3 days on, 3 days offOverview:A Boarding Agent within the PRM service is responsible for assisting PRM passengers onto aircraft departing Dublin Airport. A Boarding Agent must ensure they always act in a professional manner, on the phone/PDA and face to face with passengers, airport personnel, and colleagues.The Boarding Agent must provide disability confident assistance to all passengers who avail of our services. The assistance must meet the passenger's individual mobility requirements.The Boarding Agent will be assigned to a specific Pier at Dublin Airport and will work alongside other colleagues in this area to ensure a seamless transfer of PRM's through the boarding process.Key Responsibilities:The main tasks associated with the role of a Boarding Agent include but are not limited to the following:Greet passengers in a pleasant and professional mannerAssess the passenger's mobility requirementsUse equipment to assist PRMs onto the aircraft relevant to their individual mobility needs e.g. Wheelchair, aisle chair, sling etcAssist PRM's who do not require the use of mobility equipment e.g. blind, intellectual disabilities etcAssist with the lifting, transferring and repositioning of PRMs on board aircraftWhere necessary provide assistance with passenger luggage during boardingEnsure all relevant information regarding the PRM is passed on to the Team Leader/Control DepartmentTreat all OCS equipment and communication devices with respect; report any defects to managementRespond in a timely fashion to allocated tasks as assigned by the operational teamEnsure the PDA is updated promptly to show an accurate time stamp of the PRM transfer through the airportCheck all relevant flight information e.g boarding cards, FIDS (Flight Information Display Screens) etc. Report any irregularities to the Control DepartmentLiaise and work professionally with all airport and airline personnelPromote OCS as a professional service provider by maintaining a reliable, safe and efficient serviceEnsure the smooth running of an allocated post (e.g. Pier 1 Assistance Desk)Collect and return wheelchairs to nearest storage pointMaintain a competent level of knowledge and skill by attending training courses as set out by the companyWork within your own capabilitiesAssist, as required, with any other duties as assigned by the operational teamSkills & Qualifications:Although not exclusive, the following qualities are essential for a Customer Care Agent to be effective and efficient in their role:Physically fit, with the capabilities to lift and push and to walk long distances including up and down slopesGood communicator, with the ability to communicate effectively and professionally with persons at all levels, including those with disabilities and from all backgroundsHave a disability confident approach when assisting PRMsSelf motivated, adaptable to change and able to use own initiativeGood time-keeper and willing to maintain a high level of groomingCommitted, respectful and enthusiasticCaring, thoughtful and empathetic personalityAbility to speak, read and write English effectivelyAbility to work within a fast paced and busy environmentHave a ten-year checkable work recordPrevious airport experience is an advantage but not essentialPrevious customer service experience in excess of one-year desirableHow to Apply:If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.