Change Manager
Initial 6/12 month daily rate contract
Dublin City Center (Hybrid - 1 day per week onsite)
We are seeking an experienced Change Manager (Contract -6 Months) to manage day-to-day ITIL change processes while driving strategic improvements in governance and reporting. The role balances operational delivery with process enhancement, ensuring changes are well-documented and risk assessed.
Team Background
* This role sits within our Service Management team and reports to our Service Delivery Manager.
* This team oversees the delivery and continuous improvement of core IT Services, managing key processes such as Major Incident, Problem, and Change management, while also strengthening stakeholder relationships and driving service excellence.
More specific responsibilities will include:
* Review and assess change/release tickets, ensuring thorough planning and risk evaluation.
* Communicate business-impacting changes and coordinate post-change testing.
* Chair CAB meetings and ensure effective risk/impact discussions.
* Collaborate with leadership on strategic improvements in governance, reporting, and compliance.
* Support reporting and data analysis for compliance.
* Provide backup support for Problem Management (not a core requirement)
What you'll need to be successful on the role:
* 5+ years
in IT Change Management with strong ITIL experience.
* Proven success in
customer-facing roles
and stakeholder communication.
* Hands-on experience with ITIL change processes.
* Certifications:
ITIL v4
,
Prince2
, or
PMP
are advantageous.
* Familiarity with
ITSM tools
like ServiceNow, Remedy, JIRA