Travel Support Advisor (Icelandic Speaker) in Barcelona
Join FH Collective – Academy in Barcelona as a Travel Support Advisor. We are looking for Icelandic‑speaking professionals who value clarity, structure and high service standards. This role is suitable for individuals who communicate directly, remain composed under pressure and prefer a consistent, organised work environment.
Position Overview
As a Travel Support Advisor you will assist travellers and accommodation partners using Booking.com. Your responsibility is to provide accurate information, resolve issues efficiently and ensure a reliable customer experience.
Contract & Benefits
* 38.5 h/week, Monday–Sunday
* Salary: 22,249 gross per year
* Shift: 09:00 – 20:00, rotational
* 27 days of annual leave
* 3 weeks of structured training
* Multicultural, international environment
* Modern office near Westfield Glories (Barcelona)
Hybrid Work & Relocation Package
* Hybrid model (remote & office)
* Relocation package available
* 1 month of paid accommodation
Key Responsibilities
* Support travellers and partners via phone and email, following established procedures
* Provide clear and precise information regarding bookings, payments, and service conditions
* Manage requests such as modifications, cancellations, and technical inquiries
* Mediate between guests and accommodation providers in a neutral, solution‑oriented manner
* Document all interactions and ensure compliance with internal guidelines
* Maintain a professional approach in all communication
Requirements
* Icelandic (C2) and advanced English
* Strong written and verbal communication with a structured approach
* Proficiency in Office 365, CRM tools and internal systems
* Ability to handle complex cases with calm and consistency
* Reliability, discipline and adaptability to process updates
* Previous customer service experience is an advantage
* Interest in travel and accommodation platforms is beneficial
Seniority Level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Language Schools
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