The General Manager is responsible for overseeing all aspects of the daily operations of the Limerick store, serving as the critical link between the sales team and key stakeholders within the business. The role requires exceptional leadership to drive business growth, maintain operational excellence, and manage and develop staff. The General Manager will focus on operational efficiency and team development to achieve sales growth and maintain the store’s reputation for exceptional customer service. Additionally, the General Manager will cultivate strong partnerships with luxury brands, ensure every customer receives an exclusive and memorable experience, and align the store’s operations with the company’s prestigious image.
Key Responsibilities
1. Operational Management: Oversee and manage all store operations to maintain efficiency, compliance, and alignment with company policies and standards.
2. Sales and Performance Analysis: Monitor sales performance, analyse sales trends, and implement strategies to achieve and exceed sales targets.
3. Budget and Financial Oversight: Work with the finance team to manage store budgets, control expenses, and ensure cost-effective operations without compromising quality.
4. Staff Management and Development: Recruit, train, and mentor staff, fostering a high-performing team that delivers exceptional customer service and upholds the brand’s reputation.
5. Luxury Brand Collaboration: Develop and sustain relationships with luxury brand partners, ensuring that partnership standards and expectations are consistently met.
6. Marketing Coordination: Collaborate with marketing teams to execute events and campaigns that increase store visibility, footfall, and customer engagement.
7. Compliance and HR: Ensure compliance with employment legislation and company policies.
8. Market Awareness: Stay informed of industry trends and competitor activities to identify opportunities for improvement and growth.
9. Customer Experience: Provide personalised service to all customers, ensuring their needs are met with discretion, professionalism, and attention to detail, creating a memorable experience.
10. Customer Engagement: Actively work to grow and retain the store’s customer base.
Reporting Relationships
The General Manager will report directly to the Directors and will collaborate with teams across finance, marketing, and buying to achieve the company’s strategic objectives.
Ideal Candidate Profile
1. Proven experience in retail/hospitality management, preferably within the luxury or jewellery sector.
2. Strong leadership and team-building skills, with the ability to inspire and motivate staff.
3. Exceptional interpersonal and communication skills, with a focus on delivering outstanding customer experiences.
4. Analytical mindset with a track record of using data-driven insights to inform strategic decision-making.
5. Excellent financial acumen, with experience managing budgets and controlling operational costs.
6. Highly organised, detail-oriented, and capable of balancing multiple priorities.
7. Proactive and adaptable, with a passion for retail excellence and a commitment to achieving results.
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