Squad Leader
Galway - Hybrid
Salary €100k
Our client, is seeking a Squad Leader to guide a high-performing team focused on Agent Interaction Endpoints. This role is ideal for a strategic, hands-on leader who can bridge technology and business goals to deliver seamless, scalable contact center experiences for associates and customers.
You'll set direction for your squad, align priorities with organizational strategy, and oversee delivery within an agile framework. The right candidate will foster collaboration, champion innovation, and ensure that services are stable, efficient, and continuously improving.
Key Qualifications:
* 8–10 years of experience in product management, product or systems development, or technology project leadership.
* Understanding of Contact Center technologies is essential.
* Experience with Agile methodologies and team leadership preferred.
* Skilled in influencing across teams, removing roadblocks, and driving measurable outcomes.
* Strong analytical mindset with a focus on delivering value and improving performance.
This is an opportunity to lead strategic technology initiatives within a respected, forward-thinking organization.