GET TO KNOW US
We're a retail world built on iconic firsts.
Famed for the creativity that touches our brands, buildings and experiences.
We're always challenging ourselves to make every experience more special and unique for our customers and our people.
Supported by strong family foundations that inspire us to create something that lasts.
Because we care about the tomorrow we're carving out.
KNOW THE ROLE
The Back Of House Department Manger is accountable for delivering the daily operations of the stockroom and ensuring optimum efficiencies are met including receiving and distributing goods on time, investigating and resolving any discrepancies, acting as liaison for maintenance in the store and ensure exceptional standards in the stockroom and back of house spaces.
Responsibilities and duties include:
Goods In
To respond to all delivery requests i.e. local, country and international, as appropriate and liaise with Own Buy and Concession departments in their booking in and out of stock
To carry out and liaise with delivery contractors to ensure that they meet the companies' requirements for a speedy efficient and professional delivery service
To effect daily delivery of local and international post
To ensure all customer transactions / deliveries are treated with the strictest confidence
To have a working knowledge of computer systems which will include all delivery details, post and maintenance details
To follow correct procedures for Goods In operation, documentation for all types of goods received, special orders and customer correspondence
To manage the stockroom support team to deliver goods to the correct place in a timely manner
To have all deliveries cleared to stockrooms before 11am
To manage all beauty replenishment delivered to counters in a timely manner
To complete house stationary requisitions at all times within store budget
To follow correct procedures for all transfers in and out of the store with tracking details to follow up
To set procedures in Goods In to space plan for all deliveries – to maintain high standards and a safe place to work
Devise clear planogram for Goods In space
To be aware of all store promotional activities, including window displays / advertising, floor moves and events to manage back of house support and requirements
To dispose and manage stockroom rubbish in accordance with sustainable waste management plan
To maintain records of merchandise returned to suppliers and to answer any related queries
General Stockroom
Manage the daily operations of a stockroom and the receiving and distribution of goods – constantly striving to improve and make efficiencies in the area
Lead the team effectively ensuring clear expectations are set and standards are met as well as providing regular feedback to support a high performance work environment
To check, price and prepare goods for distribution and ensure that any discrepancies are reported to the manager
To exercise care in handling merchandise
To maintain stockrooms/goods in area in an orderly, disciplined and commercial fashion and to keep neat and tidy at all times
To maintain stockroom / goods in layout in a customer friendly way having regard for safety issues
To honour all time commitments for the delivery of goods/post
Action transfers and RTV's from each department
To plan space management of all departments and the flexibility to adapt for peak trading times
To maintain department layout in a customer friendly way having regard for safety issues
To store products in keeping with Brown Thomas standards
Maintenance
Provide a store open and close function as required and assist with any late night maintenance works in the store
To liaise with maintenance contractors reporting into the store i.e. booking in contractors to complete any necessary works
Report all necessary works to management and assist where required in the completion of these works
To assist in maintaining an updated log of all internal and external issues and approximate timelines
To ensure effective assistance is given with the maintenance function in the store
Ensure that all maintenance contract deadlines are as per property department guidelines
Ensure maintenance book is maintained as per store audit guidelines and a summary of all visits stored for future inspection
Monthly store audits
Customer Service
To offer the team members the highest level of customer service in keeping with Brown Thomas Arnotts standards
To offer friendly approach to customers both internal and external and a courteous manner in all areas of the store and on the telephone
To have a working knowledge of the store e.g. layout facilities merchandise labels and any department moves
Systems
To follow correct procedures for stockroom operation, documentation for all types of goods received, special orders and customer correspondence
To assist in the preparation and arrangement of stock for stocktaking purposes
Liaise with the stock administration team where required
Security
To comply with all store security procedures
To follow correct stockroom procedures and take the necessary steps to deal with discrepancies
It is your responsibility to protect company assets, fixtures and fittings and to be security conscious at all times
To deploy flood barriers when required
Health & Safety
To have a working knowledge of the Health and Safety Statement
To ensure all Risk Assessments are reviewed and updated on a regular basis
Report discreetly Management/Security any safety hazards or behaviour
To operate any equipment, in accordance with formal training guidelines
To ensure all equipment is maintained and in proper working order
To ensure protective clothing and footwear are worn at all times while in the stockroom
General
To assist with any other duties as required by the Store Manager
To support Visual Merchandising team & Management team on any fixture moves and new floor layouts
To establish and maintain a good working relationship with your colleagues
You may also be requested to carry out general stockroom duties as required by the Store Management
To be aware and observe all Company policies and procedures
To attend weekly management meetings to support in planning departments
KNOW WHAT WE'RE LOOKING FOR
Excellent leadership and communication skills
To multitask effectively whilst maintaining excellent attention to detail
Excellent organizational skills coupled with the ability to prioritize tasks
The flexibility to work in a rapidly changing environment and use your own initiative
A hands on approach
Excellent problem solving skills
Excellent computer literacy
KNOW WHAT'S IN IT FOR YOU
Our City Centre based Head Office is close to all forms of transport and surrounded by many shops, parks and beautiful restaurants
Team discount is offered across Brown Thomas, Arnotts and our Concession partners
Wellbeing initiatives; EAP Scheme, Tax Saver Commuter, Bike to Work, Local Discounts, Sports & Social Club
KNOW HOW WE WORK
Experience is our business
: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops:
We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators:
Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer's lives better.
We Care for Our People:
We believe a great customer experience starts with a great people experience.
That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably:
We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.