Overview
About Phibro Animal Health Corporation
Phibro Animal Health Corporation is a publicly traded, global organization with a rich history in animal health and nutrition as a manufacturer and marketer of medicated feed additives, vaccines, nutritional specialty products, and mineral nutrition. We strive to be a trusted partner with livestock producers, farmers, veterinarians, and consumers who raise or care for farm and companion animals by providing solutions to help them maintain and enhance the health of their animals.
Phibro is a diversified company in manufacturing and marketing products for ethanol performance, microbials for plants, home and industrial applications, and specialty chemicals for various industrial markets. In addition, Phibro’s revenues are in excess of $1 billion and are supported by over 2,300 employees worldwide.
At Phibro, people are our greatest asset. We strive to develop a diverse workforce that fosters an environment where people feel supported in openly sharing their creativity and skills that allows them to be the most successful that they can be.
If you are interested in working for Phibro and feel that you do not meet all qualifications, we encourage you to apply as you might be the right candidate for this role or other positions.
Job Description
The Manufacturing Site IT Technician is an integral part of our Information Services team based out of our Ireland - Sligo site.
Role: Provide IT support for the Sligo manufacturing location as well as support to all European locations outside of Israel. That includes:
* Local End User Support for all IT related manufacturing systems and interfaces, Conference Rooms, PC Hardware & Software, mobile devices, printers, user accessibility, and related issues so the local and remote users are able to perform their assigned duties on a daily basis.
* Work closely with the corporate IT team to resolve issues that are affecting the IT applications, servers, networks and 3rd party infrastructure at the manufacturing site.
Responsibilities
* Order, Build, & configure PCs. Deliver PC to end users with instructions & provide the appropriate orientation.
* Manage intake of incoming hardware requirements for on-boarding end users.
* Manage, monitor, support all AV related equipment & services in the local conference/meeting rooms.
* Perform move, adds & changes on office phones & systems.
* Provide hardware & software support, in person/via the telephone including workstation hardware, specialized business applications & general productivity software.
* Provide answers & solutions to complex questions/problems concerning Windows desktop configuration, networking, printing & standard desktop hardware & software.
* Monitor & update ITSM system for local tickets. This includes managing open tickets & updating end users appropriately on the status of their issue. Escalate tickets as necessary.
* Address customer complaints & escalations & report them to your manager.
* Provide white glove support for senior management executives & high-profile customers to ensure their needs are handled expeditiously.
* Ensure obsolete equipment is properly disposed of in accordance with Phibro policies. Local, state & federal government mandated requirements must be followed.
* Lead & manage local projects, systems & procedures to meet departmental goals.
* Provide local support to the Infrastructure & Operations team reacting to local operational status of servers, WAN circuits, routers, network hubs, & switches across the location.
Competencies Required
* Thorough knowledge of applications used by Phibro including but not limited to: Microsoft Office 365; Microsoft Office 2016; Outlook 2016; Windows 10/11 Operating System; Anti-Virus; Active Directory User set up and maintenance; EndPoint Manager software deployment experience.
* Experience in building & deploying PCs. Upgrading and deployment of Software.
* Respond to requests for assistance via phone, email, ITSM system, or walk-ins as 1st and 2nd level technical user support. Escalate to next level of support and/or management as required.
* Configure, inventory, deploy mobile devices based on the company standards understanding of global infrastructure & support of global workforce.
* Knowledge of LAN/WAN/VPN infrastructure.
Education
* Undergraduate degree or equivalent combination of formal relevant experience
Experience
* Min 3 years in a Desktop Support environment
* Min 3 years in a Helpdesk/Service Desk environment
* Min 3 years in networks, operating systems, storage platforms, & virtual servers.
* Strong customer service & client support skills
* Working experience with a customer service ticketing system, such as Service-Now
* Multitask & handle multiple priorities
* Work independently, with minimal supervision
* Flexibility to work weekends, evenings, holidays & on-call
* Ability to interface with senior management
* Excellent written & verbal communication skills
Benefits & Equal Opportunity
To learn more about Phibro Animal Health 's competitive benefits package, please click here: Phibro Benefits.
Phibro is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.
Details
* Business Unit: Animal Health & Mineral Nutrition
* Division: Animal Health & Nutrition
* Department: Information Services
* Location: Ireland - Sligo
* Work Schedule: Monday - Friday (40 Hours)
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