Key Responsibilities Exam and Programme Administration Coordinate exam processes from scheduling through to results Review exam materials with academic stakeholders to ensure quality and integrity Manage course completions and maintain accurate student records Process payments for contracted educators Student Support Act as a primary contact for student queries across phone, email, and digital channels Provide guidance on programme options and learning pathways Support students during peak periods such as exams and events Respond to prospective student enquiries with clear, accurate information Work closely with internal teams to ensure a consistent student experience Content and Quality Assurance Proofread and quality-check educational materials Support updates to learning content to ensure accuracy and relevance Liaise with academic staff to support fair and consistent assessment processes Stakeholder and Event Coordination Work with academic partners to support programme delivery Coordinate internal meetings and track follow-up actions Organise events such as inductions, revision sessions, and graduations Assist in the production of educational content What We're Looking For Essential Requirements Strong organisational and time management skills Clear and professional communication, both written and verbal High attention to detail, particularly in administration and proofreading Ability to work across teams and manage multiple priorities Around 2 to 3 years' experience in a similar role Proven ability to meet deadlines in a structured environment Desirable Skills Experience working with data or reporting Degree level education or equivalent Strong Excel skills Experience in education or programme coordination Familiarity with CRM or learning management systems Comfortable using new tools and technology to improve efficiency How You Work Take ownership and accountability for your work Plan and organise effectively Approach problems in a structured and practical way Communicate clearly and consistently Work collaboratively and maintain professional standards Focus on delivering a positive experience for both current and prospective learners The role includes busier periods during exam cycles, so some flexibility is required around key deadlines.
What's on Offer Competitive salary and benefits package Pension and life cover Employee support programmes Hybrid working model Ongoing learning and development opportunities A collaborative and supportive working environment The chance to contribute to meaningful education initiatives within financial services