Job Overview:
Manage all aspects of the Sales Office operation and achieve performance levels and sales targets as set out by FBD Holdings PLC, manage Sales Office costs and introduce efficiencies in conjunction with the Regional Sales Manager, coach and develop staff, manage and recognise high performance and manage poor performance.
Key Responsibilities:
* Manage all aspects of the Sales Office and ensure Sales Office targets are achieved as per annual business plan and deliver on personal sales targets.
* Lead and manage the performance of Sales Executives, Sales Development Coordinators, and Sales Advisors.
* Provide necessary coaching, development, and support to staff to ensure they demonstrate the required level of skill, knowledge, and behaviour and comply with all systems and procedures laid down by the Company.
* Allocate targets and business segments in line with the Company's ambition and ensure all staff have the opportunity to excel and achieve and exceed business targets.
* Work with other branch managers to best utilise shared resources.
* Grow revenue through direct selling and account management, personally and with the office team.
* Target customer segments in commercial and agri-business sectors and develop prospecting strategies to maximise penetration and/or build on success.
* Develop customer relationships and sales opportunities constantly striving to improve conversion rates and quality of business.
* Manage all aspects of the sales process, including prospecting, lead generation, time and territory management, call activity, conversion rates, follow-up renewals, and referrals.
Performance Management: Establish a programme of individual meetings to set targets, review performance, and identify development needs. Identify training and development necessary to maximise performance outputs.
Additional Responsibilities: Deal with poor performance, manage absenteeism, and branch resourcing effectively. Report on Sales Office activity and sales performance as required by Sales Management. Ensure the FBD Customer Complaint Policy and Procedure process is implemented and adhered to in their Sales Office.
Requirements: A relevant degree/CIP qualification. Proven track record in sales and relationship management. In-depth knowledge of sales processes - prospecting, lead generation, time and territory management, and call activity, conversion rates, follow-up renewals, and referrals. Knowledge of policy administration, Microsoft Office, Intranet, Internet, e-learning. Full clean driving licence. Reporting of Sales performance and activity.
Competencies: Commitment to business growth and profitability. Leadership. Communication. People and performance management. Coaching and mentoring. Relationship Management and networking ability. Results orientated, achieving results through others. Organised. Delegation. Business acumen and Commercial awareness.
This role is being offered on a permanent contract. Closing date for applications is 30th April 2025. FBD is an inclusive Equal Opportunity employer that considers applicants irrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability, and social circumstances.