Now Hiring at The Grace The Grace | Where Excellence meets Opportunity Westport, County Mayo | Full-Time | Pre-Opening Opportunity Join The Grace Westport Estate, a remarkable new hotel opening in Spring **** on Irelands Wild Atlantic Way, at the heart of the captivating Westport Estate.
Job Summary: The Reservations Supervisor role is critical tomaintainingThe Grace Westport Estates service standards by supporting the Front Office Manager in driving daily checklist execution and ensuring seamless reservation processes.
The role requires in-depth knowledge of all products, services, and events tooptimizeguest experiences.
This role champions operational excellence and cross-departmental collaboration to deliver a consistently elevated level of service.
Key Responsibilities Oversee and support day-to-day operations of the Reservations Department, ensuring smooth and efficient workflows.
Manage all reservation inquiries via telephone, email, and other channels promptly and professionally in line with company standards.
Monitor seasonal and historical trends to support strategic room allocation, maximize occupancy, andoptimizeaverage daily rates.
Ensure all bookings are guaranteed and manage no-show and late cancellation charges in line with hotel policies.
Conduct regular quality checks to ensure accuracy of guest details, rates, payment methods, and special requests.
Lead andfacilitatedaily shift briefings and regular training sessions to ensure consistent team knowledge and engagement.
Spot-check daily reservations, paying particular attention to VIP arrivals and special requests to ensure flawless execution.
Maintain up-to-date knowledge of rates, promotions, customer profiles, and market strategies.
Resolve guest issues efficiently and professionally to enhance satisfaction and drive repeat business.
Support recruitment, onboarding, and ongoing development of the Reservations team.
This job description is not intended to be either prescriptive orexhaustive,it is issued as a framework to outlinemain areasof responsibility at the time of writing.
RequiredExperience&Skills Minimum 1 - 2 years of experiencein aReservations orFrontOffice supervisory role, preferably in a luxury hotel environment.
Strong knowledge of hotel reservation systems and revenue management principles.
Exceptional communication, organizational, and leadership skills.
Ability to work collaboratively across departments in a fast-paced, service-driven environment.
Proficiencyin PMS and RMS platforms; Opera experience preferred.
Strong attention to detail and commitment to delivering exceptional guest experiences.
Eligibility to work in Ireland.
The GraceWestport Estate is an equal opportunity employer.
We strive to create andmaintaina diverse workforce where everyone is respected and included.
Skills: Reservations Supervisor Negotiable Permanent