Financial Services Representative
">
We are seeking an experienced Credit Management Specialist to join our team. As a key member of our customer service unit, you will be responsible for delivering exceptional support to our clients.
">
About the Role
">
">
1. Key Responsibilities:
">
">
* Act as the first point of contact for customers, offering professional and helpful assistance with finance agreements, including hire purchase and leasing.
">
* Respond to queries via phone, email or online, clearly explaining agreement terms, repayment options, and next steps to customers.
">
* Handle early arrears cases with empathy and clarity, aiming to reach workable repayment plans.
">
* Liaise with internal teams and finance managers to resolve any customer issues.
">
* Maintain accurate records and assist in processing account changes, payments, and settlements.
">
">
2. Requirements:
">
">
* A valid qualification in credit management or a related field.
">
* Previous experience in financial services, customer service, or a related field is essential.
">
* Excellent communication and interpersonal skills are required.
">
* A patient, professional, and customer-focused approach is necessary.
">
* Familiarity with Microsoft Office and customer databases or CRM systems is preferred.
">
* A willingness to learn, contribute, and work collaboratively within a team environment.
">
">
About the Benefits
">
">
* A competitive salary and bonus structure.
">
* A hybrid working model based in Galway.
">
* 22 days annual leave (rising with service) plus company days.
">
* A company-matched pension with life assurance.
">
* The opportunity to grow within a supportive and forward-thinking organization.
">
">
What We Offer
">
">
* A collaborative and dynamic work environment.
">
* Ongoing training and development opportunities.
">
* A focus on employee well-being and job satisfaction.
">
* The chance to make a real difference in the lives of our customers.
">
">
How to Apply
">
Please submit your application, including your CV and a cover letter outlining your experience and qualifications.
"],