Job Description We are seeking a skilled professional to join our team as a Customer Care Executive. As a key member of our Commercial department, you will be responsible for delivering exceptional customer experiences across multiple channels. Your primary focus will be on providing top-notch support to our customers through various touchpoints, including Google reviews, email, social media, phone, chat, and surveys. You will work closely with our Digital & Partnerships team to implement and onboard new customer support technology, ensuring seamless integration and maximum ROI. Additionally, you will play a crucial role in shaping our customer care strategy, identifying areas for improvement, and developing actionable insights to elevate the overall customer experience. ----------------------------------- Key Responsibilities