MCS Group are proud to be working with a prestigious Dublin based organisation that's in the middle of a broad IT and operational transformation. They're looking to bring in an experienced Business Analyst to support change across IT operations and internal processes. Initial contract of 12 months with room for extension and/or permanency.This role sits within an internal IT function and works closely with technical teams, project managers and senior stakeholders across the business.(Hybrid - Dublin City Centre)The roleAnalyse current IT and operational processes and define future-state improvementsLead requirements gathering, workshops and stakeholder discovery sessionsDesign and document AS-IS and TO-BE processesSupport the selection and rollout of new IT tools and platformsAct as the link between business stakeholders and technical teamsContribute to transformation initiatives focused on efficiency, service and scalabilityWhat they're looking forSolid experience as a Business Analyst in IT or operational environmentsStrong understanding of ITIL and service management processesConfident running workshops and translating business needs into clear requirementsComfortable working in complex, stakeholder-heavy organisationsClear communicator with a practical, solutions-focused approachRight to work in Ireland (no sponsorship available for contract position) and happy to work in a hybrid office position in Dublin.Nice to haveITIL certification or similar service management backgroundExperience supporting digital or IT transformation programmesExposure to ITSM tools, asset management or monitoring platformsAgile, Lean or process improvement experienceWhy consider itCompetitive salary up to 70,000 per annumHybrid working modelStrong benefits packageOpportunity to shape how IT operations run day-to-dayTo speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Calum Omand Specialist Recruitment Consultant at MCS Group Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current and exclusive roles