Our client is seeking a Scrum Master/ Project Manager to support the IT team in delivering enterprise-wide solutions that enhance IT service management, operations, and automation.
This role will be instrumental in driving Agile delivery, coordinating cross-functional efforts, and ensuring that IT initiatives align with business priorities and enterprise systems.
Roles and Responsibilities: ?
Serve as SCRUM Master for the IT team, facilitating Agile ceremonies and promoting Agile best practices.
?
Manage the planning, execution, and delivery of IT projects and enhancements across ITSM, ITOM (including Cloud Provisioning & Governance), SAM, BCM, Now Assist, SecOps, and others.
?
Collaborate with the Platform Owner, developers, architects, and business stakeholders to define scope, priorities, and timelines.
?
Track and report on sprint progress, team velocity, and project milestones using tools such as Jira or Azure DevOps.
?
Identify and remove impediments to ensure smooth and timely delivery of IT features and integrations.
?
Coordinate with external vendors and internal teams to align on dependencies and deliverables.
?
Support M&A integration efforts by managing onboarding projects into the organisation's platform.
?
Ensure compliance with change management, release governance, and documentation standards.
?
Foster a culture of continuous improvement and knowledge sharing within the IT team.
?
Support M&A integration efforts by onboarding new entities into the IT ecosystem Skills and Attributes: ?
Bachelor of Science (BS) in Information Systems, Computer Science, or related field (or equivalent work experience).
?
5+ years of experience in IT project management, with at least 3 years in an Agile/SCRUM Master role.
?
Experience managing IT projects or working closely with the IT development teams.
?
Certified SCRUM Master (CSM), PMI-ACP, or equivalent Agile certification.
?
Familiarity with modules such as ITSM, ITOM, and platform capabilities.
?
Strong understanding of Agile frameworks (SCRUM, SAFe, Kanban) and project management principles.
?
Experience with project tracking tools such as Jira, Azure DevOps, or Agile Development.
?
Excellent communication, facilitation, and stakeholder engagement skills.
?
Strong understanding of ITIL processes and enterprise service management.
?
Experience with M&A integration projects and onboarding new business units ?
Ability to manage multiple priorities in a hybrid work environment.
?
Consistent with the firm's hybrid work model, this position will require in-person attendance at least two days per week, either at a GT office.
?
Experience with professional services firms ?
Experience working within an IT organisation supported by a managed services provider.
Skills: Scrum Master Agile delivery IT Service management Change Management