OverviewThe role of the Skip scheduler is to maintain the database of orders to a high level of accuracy and schedule skip deliveries and collections in a timely and cost-effective manner to ensure a high level of customer satisfaction.
Qualifications1-2 years' phone sales and administration experience.Good local geographical knowledge of Connaught and surrounding areasMust be able to confidently handle multiple phone lines and have a courteous pleasant phone manner and good customer rapport.Good computer literacy (MS Office, Excel, Outlook) Ability to learn new systems quickly.Strong organisationalTeam player with the ability to work in a fast-paced environment.Good communication skills.ResponsibilitiesScheduling skip collections and deliveries from our skip management system.Scheduling skip driver workloads for current and next day, communicating orders to drivers and managing the collection of payments.Maintenance of ongoing/recurring order database.Processing phone and email orders and payments.Resolving both customer and internal queries.Communicating with Sales Dept.
to advise on delivery/collection times.Responsible for following up with customers and drivers to confirm skip collection dates and scheduling collection dates and times.Identify and deal with discrepancies.
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