Job Title:IT Service Delivery ManagementLocation:North DublinJob Type:Hybrid (1 to 2 days onsite )Work Type:12-month Day Rate ContractOverview of RoleDay-to-day management and service delivery of agreed IT Services, including service level management, analysis, and reporting.Management of the business relationship for day-to-day IT delivery and scheduling of IT resources to provide first and second line support.Management & engagement with 3rd party suppliers to resolve incidents, identify service improvements and deliver cost effectiveness, quality, and value.Delivery of a model for IT Service Delivery that will constantly monitor, analyse, plan and operate IT Services to ensure continuous improvement.Monitoring of compliance to service levels and ensuring that agreed service level objectives are met for all services - and that any performance gaps are addressed by liaising or influencing with other IT teamsManagement of speedy resolution of all service failures to minimise operational disruption and potential revenue loss for the businessSupport the Demand process for new business requests.Participate in 'on call' IT service delivery manager role across the airports.Participate in outside business hours' assignments for the deployment of changes to production systems where requiredParticipate in DRP and BCG groups - including scheduling, supervision, and reporting on tests.Providing leadership / mentoring across all areas of the local IT teams ensuring resources, capabilities and capacity are in place to meet both existing and new business demand (training, succession planning etc.).Contributing to the design, delivery and ongoing management/maintenance of an effective end-to-end monitoring operations centre for IT servicesWhat do you need?Proven years plus Service Delivery ExperienceITIL Qualification and ISO QualifucationQualifications:Degree EssentialIrish /UK/EU Citizen or Stamp 4 visa is EssentialAn ability to work in North to 12 Days per week (essential)About UsAs Ireland's largest IT Solutions Provider with a growing global footprint, Ergo has a depth of expertise across managed services (IT and hardware), cloud, applications and software services, IT Resourcing, and modern work. Our recent technology awards are a testament to our commitment to delivering top-notch IT solutions. These achievements highlight our team's dedication and expertise, displaying our leadership in the industry.